Retail Store Manager, Customer Service
About Dependable Cleaners
Dependable Cleaners (www.DependableCleaners.com), a family owned and operated business since 1944, has served the Boston metro area for over 70 years. We have 16 locations in the South Shore, Boston, Brookline and Watertown and we pride ourselves in giving our customers the highest quality in clothing care. We have received numerous awards, including Best of Boston, Mayor of Boston's Greenovate Award, Best of South Shore Living and over 80 Readers Choice Awards. Dependable Cleaners exercises both green business practices and active community outreach programs.
Dependable Cleaners is seeking a personable, organized Retail Store Manager who enjoys working with clients. The Retail Store Manager is responsible for developing and working with the customer service/counter team to achieve sales and service expectations as well as delivering high quality customer service and garment care. This position typically manages 3 to 5 team members.
Manage hiring, training, coaching and leading a team of associates that represents the high quality of Dependable Cleaners standards
Able to work in fast paced environment while engaging in daily customer service activities with team
Provide a clean, organized and inviting environment for both customers and associates
Promote community involvement
Resolve client’s issues and concerns in a professional and timely manner
Manage human resource and administrative related tasks including hiring, onboarding, performance management, payroll and scheduling
Qualifications and Skills:
One or more years’ previous supervisory experience in a retail, restaurant or customer service environment
Strong customer service skills
Excellent leadership qualities, training, team building and mentoring skills
Strong communication skills and a team-oriented work ethic
Ability to multi-task
Interest in and knowledge of fashion a plus
Ability to work a flexible schedule including Saturdays
We offer a comprehensive benefits package for eligible employees including:
Base pay plus incentive
Excellent Health and Dental Insurance
401k, Short Term/Long Term Disability, Life Insurance, Employee Assistance Program
Paid Time Off, Paid Holidays
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Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Dependable Cleaners is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Dependable Cleaners discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.