Full Job Description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
What we offer:
Hybrid (Remote and Deerfield, IL as needed) Department Monday-Friday (7:00 AM – 6:00 PM CST)
Financial support to obtain Certified Pharmacy Technician License
Benefits start on Day 1
401K with 6.5% company match
10 paid holidays and 4 weeks PTO
$42,000-$45,000 with opportunities for overtime pay
+$2,000 sign on bonus paid in 30 days!
Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests.
Set-up new accounts, document service requirements, maintain other records, and prepare customer required reports.
May be required to handle regulatory procedures for federal and state regulations.
Responsible for managing aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc) in the Remote Order Processing Pharmacy.
Assist pharmacists with functions related to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations.
Accountable for providing superior service to all external customers, patients, and Baxter team members.
Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
Responsible for documenting service failures that impact the customer and the organization.
Collaboration with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One Baxter, and others.
Other duties as assigned
High school diploma/GED required; Bachelor’s Degree is preferred
2+ years customer service or supply chain experience
Certified Pharmacy Technician License preferred, must be in good standing.
Strong verbal and written communication skills
Expertise in working with the Microsoft suite of applications and aptitude for working in web-based applications
Ability to work remotely using a high speed wired internet connection
Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills
Must be flexible to cover a shift during hours of operation, ranging between 7:00am to 6:00pm CST, Monday through Friday
Ability to speak Spanish is an asset, preferred
This role requires that you are fully vaccinated by December 8th unless you can demonstrate that you have a religious or medical reason that prevents you from being vaccinated.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.