Full Job Description
As a Resource Planning Consultant, you will be supporting a variety of Workforce Management functions for Specialty Operations to ensure appropriate staffing by department. Additionally, the Resource Planning Consultant will create and maintain reports/data. This role allows you to promote a positive work environment, perform as a team member, and initiate suggestions to continually improve process and protocols related to workforce management for Specialty.
? Scheduling in Verint for multiple locations.
? Assisting with forecasting, scheduling, and managing all activities within multi skill/multi-site environment.
? Analyzing workflow data to create and implement recommendations to improve contact center quality, efficiencies, and effectiveness and assure service levels goals are met.
? Intraday and real time monitoring of production and schedules.
? Researching and support various Workforce Management duties and reports as needed.
We are hiring for multiple positions in multiple locations:
Mt Prospect, IL
Tuesday ? Saturday ? 8:00 ? 4:30pm EST.
Monday- Friday ? 8:00 ? 4:30pm EST
Monday ? Friday ? 9:00 ? 5:30pm EST
Monday ? Friday 10:00 -6:30pm EST
Monday ? Friday ? 11:00 ? 7:30pm EST
? 2+ years of experience with Statistics and Workforce Management
? 2+ years of experience with Verint, IEX or other scheduling software
? 2+ years of experience with Microsoft Office
Mt Prospect, IL
Tuesday ? Saturday 8:00 ? 4:30pm EST
Monday ? Friday 8:00 ? 4:30pm EST
Monday ? Friday 9:00 ? 5:30pm EST
Monday ? Friday 10:00 ? 6:30pm EST
Monday ? Friday 11:00 ? 7:30pm EST
- Excellent communication, organization and customer service skills
- Must be self-motivated with a strong, positive, confident attitude
- Ability to remain calm and courteous in periods of stress
- Excellent problem solving
- Must be able to work within a team environment
- Ability to work with and create spreadsheets
- Ability to learn new software or methods of communicating metrics and performance
- Ability to handle multiple tasks with competing priorities
- Verifiable GED or High School Diploma required
It?s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation?s premier health innovation company. Through our health services, insurance plans and community pharmacists, we?re pioneering a bold new approach to total health. As a CVS Health colleague, you?ll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran ? we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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