Staff Development Director

Service Management Solutions for Children, Inc - Florida

Full-time$58,000 - $75,000 a year
Job Details
Job Location
Gainesville - , FL
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$58,000.00 - $75,000.00 Salary/year
Job Shift

This position is responsible for meeting the organizational mission and vision of Service Management Solution for Children (SMS). The Staff Development Director supervises the Staff Development Department. Overall responsibilities of the Director include the management and assessment of the learning and performance needs of the employees of SMS, as well as the Partnership for Strong Families, and it Case Management Agencies. The Staff Development Director will also develop and guide organizational and community wide initiatives. This position reports directly to the Chief Financial Officer.

Essential Functions:
Performance Management:
Create outputs that are based on performance improvement/result based, systematic processes where the Staff Development Director is able to uncover performance problems, gaps, analyze root causes, select and design actions, manage workplace solutions, measure results, and continually improve performance within the organization and its CMAs.
Utilizing multiple modalities for collecting and organizing data, align learning opportunities with PSF scorecards, quality improvement results, CMA performance and file reviews.
Ongoing review of Annual Training Needs Survey, Training Needs Analysis, Individual Development Plans tying solutions and organizational strategies to the data.
Utilize and apply data received from trainer evaluations and SWOT Analyses.
Instructional Design
Evaluate instruction and ensure that it is designed, developed and implemented to support SMS’s mission, vision and goals.
Operate as a strategic business partner focused on providing services that support SMS’s business strategy, improve visibility to gain credibility for the learning function.
Training Delivery
The Staff Development Director will provide oversight during the delivery of formal and informal learning solutions to PSF and its CMAs and the community at large.
Apply a variety of learning technologies to address performance needs, enhance child safety, drive innovation and yield a return on investment.
Evaluate the learning impact using learning metrics and analytics to measure the impact of learning solutions.
Align and manage the talent to further organizational goals, prepare managers to develop their staff, promote high performance in the workplace.
Facilitate the career development planning process; support retention and engagement process, facilitate career transition process within the organization by ensuring training paths are compatible when identified.
Knowledge Management
Coordinate efforts that capture, distribute, and archive intellectual capital to encourage knowledge sharing within PSF.
Ensure that training records are maintained and up-to-date.
Continually review state and federal training and certification requirements for child welfare professionals.
The Staff Development Director will ensure that learning iterations reflect multiple learning styles to include preferences among adult learners. Incorporate VAK principles (visual, auditory, and kinetic experiences).
Integrates Florida Statues, operating procedures, practice guidelines and best practices for child welfare training.
Transfers information from the classroom to the field demonstrated by successful completion of certification, review of data such as feedback from file reviews and trainer evaluations.
Ensure that Instructional Design and Training Delivery is aligned to the organization’s strategic goals.
Evaluating the Learning Impact
Link data and training evaluation results to organizational goals.
Contribute to federal and state reporting requirements. These include but are not limited to Title IV-E Reports, Council on Accreditation standards, Contract Oversight Unit, Continuing Education Unit Audits, Department of Children and Families training reports.
Ensure that evaluations are collected and analyzed to determine the benefits of future trainings and evaluate the impact of training on performance.
Apply all human resource policies as it relates to staff.
Ensure that Child Welfare Professionals have read, understand, and accurately apply the code of ethics.
Provide documentation to the CFO in matters of hiring and discipline.
Managing Learning Programs
Ability to understand and navigate the different learning technologies available in child welfare.
Ensure that the training department is proficient in Florida’s State Automated Child Welfare Information System, Florida Certification Board’s learning management system and collaborate with SMS’s IT department to drive SMS’s technological capabilities to support the learning solutions. Key actions that drive this competency include:
Conduct surveys to identify training needs and opportunities.
Work collaboratively with all lines of business. Conducts formal and informal appraisals of curricula and trainer effectiveness.
Organize and participate in training workgroup committees and staff planning meetings.
Conduct ongoing Strengths, Weaknesses, Opportunities, and Threats analyses of Pre-service and other learning installations.
Provide presentations to community groups, governing boards, and local/state officials.
Seek out opportunities to present at conferences such as the annual Summit and Department of Children and Families conferences.
Keeps informed on legislation impacting the organization’s training obligation.
Ensure that the curriculum utilized by SMS is approved by the Department of Children and Families.
Develop and maintain other relevant programs such as a fee-for-service model to market SMS’s Staff Development team and course offerings to external businesses.
Work with IT to ensure course offerings and distribution channels are technologically up-to-date. Stay abreast of new and emerging technologies and match the appropriate technology to a learning opportunity or challenge.
Recruit guest speakers and trainers. Assemble and maintain a reservoir of experts in the field of child welfare and other related fields.
Identify and understand what resources are available to build and maintain effective working relationships with a network of systems.
Find creative and effective ways to advocate for clients/employees.
Participate on inter-and intra-agency work groups and activities.
Ensure that professional staff development program meets Council on Accreditation standards and Contract Oversight Unit standards. National Accreditation standards identified through Association for Talent Development/Certified Professional in Learning Performance; application of state and federal best practices.

Complete and contribute data to Federal & State Reports.
Incorporate formative and summative evaluations into training programs. Training evaluations will be collected and analyzed quarterly. Training Needs analysis will be aligned with trainings presented.
Participate and consult on workgroups both internally and externally as appropriate. Participate in HR trainings related to critical employment law and HR policies. Provide such trainings to staff as needed.
Ensures that staff development activities meet Council on Accreditation and Contract oversight unit standards and is aligned with national accreditation standards that are identified through ATD.
Display understanding of, and sensitivity to, service population’s cultural and socioeconomic characteristics.

Effective communication.
Attention to detail.
Results driven.
Problem solving/analysis.
Collaboration skills.

Supervisory Responsibility:
This position does have supervisory responsibilities.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, audiovisual equipment, phones, photocopiers, filing cabinets and printers.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, stand, and operate office and computer equipment and phones. Office duties may require bending, reaching, pushing, pulling, kneeling, bending, stooping, mobility, reading comprehension, carrying up to 30 lbs., driving a motor vehicle, standing and prolonged periods of sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position often requires long hours and occasional weekend work.

This position may require occasional same day travel. This position may require frequent overnight travel.

Required Education and Experience:
Bachelor’s degree from an accredited college or university with major coursework in Social Work, or Human Service related field.
Five years’ experience working in child welfare or related field, two of which must have been in a management/supervisory capacity.
Certification as a FCB/TCCP Trainer.
Possession of a valid Florida Driver’s License, maintain an acceptable driving record, and accessibility to reliable transportation.

Preferred Education and Experience (in addition to requirements above):

Master’s Degree from an accredited college or university with major coursework in Social Work, Education, or other Human Service related field.
Two years’ experience with staff training in child welfare or related field.
Knowledge and experience in Family Centered Practice models.
Certification as a Child Welfare Case Manager.
Experience as a Child Protection Professional Supervisor.

Additional Eligibility Qualifications:
Ability to be proactive, decisive and work with inter/intra-departments/agencies to integrate family centered and learner centered principles into curricula development and professional development.
Ability to measure and link results to other internal measures and demonstrate a willingness to continue education.
Ability to reflect a global mindset around industry knowledge and support best practices as it pertains to Child Welfare Training and Staff Development.
Knowledge of the child welfare system and particularly Community Based Care efforts.
Knowledge of principles and techniques of effective communication with effective verbal, written and presentation skills.
Ability to foster a culture of collaboration and evaluate and analyze data.
Proven ability to effectively communicate and interact with all levels of the organization including senior leadership.
Ability to develop, maintain and implement a comprehensive training program.
Excellent organizational skills with strong project management skills.
Leadership, change management and team development skills.
Ability to work in a team environment and independently.
Ability to work flexible hours and travel.
Proficiency in Microsoft Office products.

Work Authorization/Security Clearance:
Must be eligible to work in the United States.

AAP/EEO Statement:
Service Management Solutions is committed to providing equal employment opportunity to all applicants, employees, interns, and independent contractors in all matters related, but not limited to: recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, application of policies and termination. Decisions affecting these activities will be made without regard to citizenship, race, color, religion, national origin, marital status, age, gender, disability, sexual orientation, military status or status as a Vietnam-era or special disabled veteran in accordance with applicable federal, state and local laws. Service Management Solutions is committed to filling positions with the best-qualified candidates based on knowledge, skills, and past job experience.

Americans with Disability Act: It is our policy to provide reasonable accommodations to persons with disabilities where necessary to ensure that such persons have an equal opportunity for employment. If you require an accommodation you may make the request at any time during the employment process by contacting our Human Resources Department.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.