Commercial Bank – Associate Operations Manager – WLS (Phoenix, AZ or Dallas, TX)

JP Morgan Chase - Phoenix, AZ (30+ days ago)3.9

Full-timeEstimated: $83,000 - $120,000 a year

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

As an Operations Manager for WLS, you will be responsible for the overall success of managing the team of Credit Support Specialists that provide support to Underwriters located in the Markets

Core Responsibilities
Responsible for a team of Credit Support Specialists including productivity, timeliness, accuracy, performance management, career planning, development, individual training needs.
Work closely with the Credit Support Manager, Underwriters, Credit Risk Director, Data Managers, Bankers and Market Managers to ensure timely handling of responsibilities and to foster partnership amongst the teams.
Communicate frequently with credit teams. Attend Credit meetings regularly.
Actively participate in national projects related to processes, systems, and procedures.
Actively monitor documentation exception reports and past due reports. Compile and provide updates to the Credit Support Manager and Credit Risk Director.
Provide a collaborative and productive environment for all Credit Support Specialists.
Escalate issues, resolutions, best practices to Credit Support Manager.
Lead regular meetings to update staff on changes to processes, systems, procedures, solve issues, share best practices.
Effectively implement changes locally through communication with Credit Support Specialists and impacted partners.
Work closely with WLS partners to ensure all transactions are handled properly.
Proactively handle QIP and iSurvey results.

Required Qualifications
College degree or equivalent experience.
Minimum of 8 years professional experience in commercial loan operations or a credit/lending environment.
In depth knowledge of commercial credit products.
In depth knowledge of credit and commercial loan systems.
Ability to understand complex customer structures.
Exceptional verbal, written and organizational skills.
Ability to work calmly under pressure and in a fast paced environment.
Detail oriented with ability to multi task and work in a team based environment.
A history of independent problem solving work.
Experience with managing and leading teams and projects.
Ability to collaborate with peers and upper management.