Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven professional sports teams: the 2018 Arena Football League champion Washington Valor, AFL’s Baltimore Brigade, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, NBA 2K League’s Wizards District Gaming, the 2018 NHL Stanley Cup Champion Washington Capitals and the WNBA's Washington Mystics. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena in Washington, D.C. Monumental Sports & Entertainment also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which will serve as the new home of the Mystics and Go-Go. Monumental Sports & Entertainment also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team
You will provide first-class customer service and value for our fans
You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble
You will innovate. We are nimble and first to market. We are not averse to risk
You will have fun. We are in the business of happiness.
Position Overview: These part-time positions are responsible for supplying first-class service to the guests of the Monumental VIP clubs during Washington Capitals and Washington Wizards home games.
Manage guest experience in MGM National Harbor Lounge, Etihad Airways Lounge, and Ultra Club at the Capital One Arena.
Greet and welcome members upon entrance to VIP club areas & assists with seating if necessary.
Communicate with guests to discover opportunities to add new value to membership experience and notice potential areas for improvement. Provide feedback to managers where appropriate.
Serves as a liaison between VIP members and management for ongoing items related to hospitality space & guest feedback.
Build a rapport with frequent guests of VIP clubs & season ticket clients.
Support Aramark management to ensure VIP clubs maintain 5-star quality in food presentation/quality, service & upkeep.
Monitors conditions in VIP clubs and communicate with maintenance staff to ensure high standards are met.
Ensures game programs and notes are available for members.
Work with Aramark to create special theme nights in VIP clubs to enhance the guest experience.
Continually strive for new ways to enhance VIP experience and provide first-class service.
Related duties as assigned.
Excellent interpersonal skills by being articulate, expressive and clear.
Organized with the ability to problem solve in a dynamic work environment.
Hardworking, detail oriented, and results driven.
Must be 18 years or older.
Requires prolonged standing and the ability to lift and carry up to 25 pounds.
Flexibility to work most Capitals and Wizards home games on nights, weekends, and holidays as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.