Full Job Description
If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?
At Clair, we are re-imagining the future of finance for America's workers by giving them an app that allows them to get paid as soon as they clock out of work. But we're not just another digital bank; we create seamless user experiences by embedding our products within the scheduling, workforce management, and payroll apps they use every day. And, as a mission-oriented fintech, our promise to our users is simple: we'll never charge our users for accessing the money they've already worked for.
We welcome people who add a new set of experiences to our melting pot of backgrounds. We're 20-ish, spread across 7 states, hailing from 9 different countries. We've got grandparents working alongside recent graduates, Americans partnering with immigrants, and self-taught coders debating with Ivy League graduates. We embrace diversity in all its forms.
Check us out at www.getclair.com/about
What we are looking for
Clair Care plays a key role in Clair's success, and we are looking for a Senior Operations Associate to partner with our Director of Clair Care to build this function from the ground up. This is a high-impact role where you will wear many hats and use a wide range of skills and strengths. You will play a pivotal role standing up our processes and systems to deliver world-class customer support to our users. You will leverage Clair Care data and insights to act as a strategic advisor to the rest of Clair. You will work alongside the Director of Claire Care on a variety of high-impact cross-functional projects to make Clair successful. You will also play a major role in recruiting, building, managing and developing the Clair Care team. You:
Are passionate about Clair's mission to make hourly workers financially free
Take ownership of challenges, big or small and find innovative solutions
Have very strong technical and quantitative skills, from experience as an analyst, working with product teams, etc.
Use data to answer questions and drive your decision making
Exhibit empathy for users and focus finding and resolving their pain points
Have a sharp eye for inefficiencies and can make any process better
Collaborate with cross-functional teams, especially product teams, to advocate for the Clair user experience
Thrive in a fast-paced environment and can be flexible as projects, roles, and priorities change
Have experience in fintech or are excited about learning all things digital banking
Your main responsibilities
Oversee the Clair Care day-to-day operations, driving performance to our SLAs, quality and productivity metrics
Manage relationships and performance of external partners supporting Clair Care
Build and develop an internal team of Clair Care Specialists
Become an expert in Clair's product, both the user experience and the underlying digital bank infrastructure
Build reports and analyze data from user contacts to inform product direction and company strategy
Ensure product updates are seamlessly incorporated into Clair Care documentation, both internally and user-facing
Collaborate extremely closely with the Director of Clair Care and COO on a variety of special projects
2 years experience in management consulting or equivalent operations and strategy experience at a fast-growth tech startup
US work authorization
Applications will be reviewed on a rolling basis until May 15.
Candidates will be invited to 2-3 rounds of interviews with Clair's leadership team over Zoom and will be asked to complete a short business exercise.
Need more convincing?
Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:
100% Medical, Dental, & Vision Coverage, with option to extend to your family
Fully-paid parental leave
Company-sponsored 401k, HSA, and FSA
Telehealth & medical concierge services
Generous paid time and sick leave benefits
Remote first culture
Work from home setup allowance
Citibike membership for NY-based employees
Access to your earnings every day on Clair
Dog-friendly office (whenever we go back...)
Company-sponsored short-term and long-term disability insurance
Equal Opportunity Employer Information
Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For questions, please email us at email@example.com