Program Manager

International Social Service - USA Branch, Inc - Baltimore, MD


Position title: Program Manager
Reports to: Director of U.S. Repatriation Program & Internal Operations

ISS-USA is looking for a skilled, highly motivated, and organized program manager to join our team.
The individual who fills this one-year temporary position needs to be flexible, energetic and able to maintain the agency standard of excellence. In addition, the candidate must have the ability to work independently with minimal supervision. The Program Manager will be responsible for development, oversight, planning, and coordination of tasks associated with program deliverables.


  • Assist the Director of U.S. Repatriation Program and the Repatriation Program Manager with the recruitment process to hire a 4-person support team to achieve all program deliverables;
  • Liaise with HHS representatives and/or their designees, solicit their feedback in order to deliver on all project objectives (subject to revision by HHS/OHSEPR) together with the help of the team:

1) Develop planning documents, which include a) Outlining the connection between medical care delivery and human services case management coordination; b) Outlining the interface between emergency repatriation and disaster case management services; c) Data collection, sharing and management for care coordination;
2) Identify best practices for repatriation case coordination training;
3) Engage (and/or recruit and train) OHSEPER identified personnel to provide on call disaster surge personnel readiness to augment HHS deployment capability;
4) Serve as liaison to develop appropriate interface for repatriation system to ACF/OHSEPR electronic case management system (ECMRS);
5) Develop and implement monthly training on repatriation case coordination; and
6) Organize and host disaster case management conference

  • Ability and willingness to provide 24/7 support during a national disaster deployment;
  • Oversee the tracking and documenting of all activities, including correspondence with program partners;
  • Create, build, and maintain professional relationships with ISS/HHS partners;
  • Facilitate and provide exchange of required information and documents to partners in a timely manner while maintaining confidentiality;
  • Provide program participants with appropriate (and approved) information about the repatriation program and disaster case management;
  • Perform all duties in compliance with professional standards and applicable laws and HHS/OHSEPR guidelines;
  • Other related duties as assigned.

Skills and Abilities

  • Organized with attention to detail, able to work independently and under pressure and tight deadlines in a fast-paced environment;
  • Excellent English verbal and written communication skills;
  • Professional at all times;
  • Culturally competent and works well with a culturally diverse staff;
  • Available during business hours Mon-Fri 9-5;
  • Reliable and flexible, Keen sense of humor.

Master’s degree in business administration or program management related field, a minimum of 7 years work experience in an upper level of program management. A working knowledge of disaster case management preferred. Proficient in MS office suite and Office 365. Database experience a plus.

Job Type: Contract


  • relevant: 7 years (Preferred)


  • Master's (Preferred)