Client Services Analyst

Bank of America - New York, NY

Job Description:
The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements. The COS will be required to co-locate with the banking industry or markets team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges. Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. Reviewing accuracy of documentation, screening, obtaining approvals from Compliance and Business are some of the high level activities involved in the process.

Key responsibilities include but are not limited to:
Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests
Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of GCIs, other coordination with DMO (including insuring DMO completes updates of information)
Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team.
Support specific bankers for their specific portfolio of clients in KYC and other related concerns.

Required Qualifications:
4+ years of experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets
Professional maturity and experience to interact with clients, senior bankers and senior management
Ability to manage multiple projects at once and work effectively as an individual and as part of a team
Understanding and knowledge of the bank’s operational aspects of the products and services used by clients
Must be detailed oriented and ability to analyze and consolidate complex KYC information
Must demonstrate a strong client focus
Must demonstrate strong interpersonal and overall communication skills (written and verbal)
Must demonstrate strong collaboration and teaming skills

Bachelor’s degree desired
Certified Anti-Money Laundering Specialist (“CAMS”)
Highly desired German, French, Dutch, Cantonese, Korean and/or Japanese language ability (not applicable in the U.S.)

1st shift (United States of America)

Hours Per Week: