Assistant Director

San Francisco State University - San Francisco, CA (30+ days ago)4.2

Working Title
Assistant Director of Residential Conduct & Support Services

Administrator Level
This position is an Administrator I in the California State University Management Personnel Plan (MPP), reporting to the Director of Residential Life.

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Residential Life

Department Description
Residential Life at SF State is an on-campus living community that houses SF State students, faculty, and community members. Spanning five diverse communities, Residential Life serves about 4,000 bed space residents. Residential Life is the largest department within the Dean of Students unit and employs 25 professional staff members, 100 live-in student leaders, and 120 student assistants. Residential Life continually works to promote a sense of community among residents and enhance learning beyond the classroom.

Residential Life is committed to providing an on-campus living/learning environment which complements the overall mission of SF State and Student Affairs & Enrollment Management. We promote a safe, responsible, and welcoming community; academic success which enhances student learning beyond the classroom; and socially just leadership development. Our work involves strong collaboration with faculty, staff and student leaders to provide opportunities for co-curricular education that is academically, socially and intellectually focused. In partnership with our residents, we establish and maintain a residential experience where members of the community are respected, valued and actively involved in shaping their residential community.

Time Base*
Full-Time (1.0)

Work Schedule*
Monday through Friday; 8:00 am to 5:00 pm

Incumbent supports an after-hours advise and consult role for the 24-hour on-duty professional team.

Anticipated Hiring Range*
$5,500.00 - $5,834.00 per month ($66,000.00 - $70,008.00 annually)

Salary is commensurate with experience.

Position Summary*
Under the general direction of the Director of Residential Life, the Assistant Director of Residential Conduct & Support Services is primarily responsible for the day-to-day implementation, oversight, and assessment of programs and administrative processes that fall under residential conduct, resident services and administrative support:

  • Resident conduct involves the oversight, training, and administration of student conduct procedures in support of the community standards section of the Student Housing License Agreement; hiring, training, supervision, and evaluation of the Community Assistant student leaders and Community Boards; and case management and reporting on students of concern for behavioral intervention and scenarios leading to license revocation.
  • Resident services involves the operations of community desks (hiring, training, supervising, evaluating, scheduling and payroll of student assistants at community desks); distribution of mail, packages, and keys; and monitoring of resident and guest access to each residential community.
  • Administrative support involves oversight of the financial services operations; strategic communication and department branding; department emergency and crisis preparation and training.
The incumbent is involved in: discussions and planning of department personnel and financial needs; advice and consultation with daily operations support to the professional team, student leaders, and student assistants within the overall department; and participation in the advice and consultation for afterhours and weekend response functions involving business continuity concerns and crisis/emergency situations. The incumbent performs highly complex professional student service by reviewing multifaceted individual, group or organizational problems, developing and recommending courses of action and implementing proposed solutions.

The incumbent supports Residential Life¿s overall mission of creating a welcoming, engaged, socially just, and academically thriving residential community serving approximately 2,400 first-year and 1,600 upper-division residents within 5 distinct residential communities.

Position Information
The incumbent serves as the direct supervisor for live-in professional Area-, Residential-, and Specialist-Coordinators (up to 10 Student Services Professional and Administrative Analyst/Specialist staff). The position includes indirect supervision of live-in paraprofessional student leaders, student assistant employees (up to 5 Head Residents and approximately 130 student assistants), and oversight of volunteers, who are primarily responsible for the day-to-day
administration of the conduct and student support programs as well as the health, safety and well-being of the residential community.

  • People Operations -
Recruitment & Hiring, Onboarding/Separation, Payroll, Training, Process development, Employee Engagement, Performance Management, Labor Relations. The incumbent assists in HR management, risk management, and labor relations issues and actions involving University property and resources. The incumbent analyzes human resource issues in the department and proposes management positions on employment issues and practices that comport with HR policies, guidelines, and practices at the University and CSU levels.

  • Assessment Initiatives -
In collaboration with all management level positions, develop and take ownership of Student
Learning Outcomes, program assessments, and resident engagement feedback including a First Year Resident survey. Incumbent will partner with professional staff to gather data from student staff and residents related to the employment and resident experience, respectively. The Assistant Director will generate criteria for an annual report in support of evidence-based decision-making.

  • Residential Conduct -
Directly supervise the Residential Conduct Coordinator and create vision and guidance for the
residential conduct process, training, and development of conduct officers. Work collaboratively with the Director of Student Conduct. Interface directly with students, parents and peers, under sensitive and sometimes complex situations.

  • Residential Support Services -
Direct all initiatives, procedures, and protocols regarding Residential Support Services including, but not limited to: 24-hour desk operations; residential security; key management; mail and package management; and facilities collaborations. Cultivate and maintain positive working relationships with University Facilities Services, Housing, Dining & Conference Services, and other key departments.

  • Administrative Coordination, Communication, and Branding -
Assist the Director of Residential Life and the Residential Life Leadership Council in overseeing financial administration (financial reporting, budget, procurement) and department communication and branding efforts. Provide oversight to online and print materials and ensure up to date information is presented internally and externally. Function as a Residential Life representative on Division and University committees. Work closely with appropriate community agencies and resources to develop programs and services.

  • Residential Emergency & Crisis Support -
Assist the Director of Residential Life with developing, sustaining, and assessing initiatives surrounding emergency preparation and crisis response in the residential communities. Cultivate and maintain positive working relationships with University Police Department, Risk Management, and other key departments.

  • Fosters and promote the Principles of Conduct for a Multicultural University and User Friendly Principles.
  • Promotes and ensures the application of human resources professional responsibilities and ethical standards.
  • Other Duties as Assigned
  • Structuring Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations and delegate work.
  • Managing Talent: hire, coach, support employees.
  • Inspiring Performance: empower, appreciate, and communicate constructive feedback.
  • Building Teams: build trust and collaborate.
  • Using & Sharing Information: open communication, transparency.
  • Facilitating Change: encourage others to seek opportunities for different innovative approaches to addressing problems and opportunities; and facilitate the implementation and acceptance of change within the workplace.
  • Bias toward collaboration and teamwork.
  • Effective oral, written and nonverbal communication skills.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity an inclusion.
Minimum Qualifications*
A Master's degree in higher education, student affairs, human services or a related field, and five years of increasing responsible, administrative, Residential Life experience including supervision of professional staff. Ability to carry out complex assignments without detailed instructions. Strong organizational skills and the ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations. Ability to make independent decisions, exercise sound judgment, and communicate ideas effectively in both written and verbal formats and with diverse student, faculty, staff and community is essential.

Must be able to work effectively with a variety of individuals and should have special strengths and experience in organizational and employee development, project management, and supervision/management of employees. Strong administrative and organizational skills (including the ability to effectively utilize computer hardware and software tools such as Microsoft Word, Excel, Outlook, Access, and PeopleSoft). At least three years of live-in experience through a Residential Life/Housing program.

Must be able to provide comprehensive advisement to staff and department leadership; liaise with Student Affairs & Enrollment Management departments and campus partners; and identify problems and implement solutions where guidelines and precedents do not exist. Must have the ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses.

Demonstrated ability and ongoing support for creating environments of social equity and inclusion; and developing and implementing socially-just policies that promote the development of inclusive, safe, and accessible living environments.

Preferred Qualifications
Previous experience in a mid-level management position. Ability to quickly and accurately develop, retain, interpret and apply comprehensive knowledge about the California State University and SF State policies and procedures, Title 5 of the California Education Code and the Housing License Agreement.

Familiarity with systems germane to the student housing and residential environment (Maxient, StarRez, OrgSync, Business Intelligence, Campus Solutions, Human Resources Management Systems, etc.).

Pre-Employment Requirements
This position requires successful completion of a background check.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

How To Apply
Submit an online application and upload in one file attachment your resume and cover letter, describing your specific qualifications for each position. The online recruitment system will allow one file attachment for each submission.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Application Deadline
This position is open until filled.

Review of applications to begin 6/1/2018.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.