PERFORMS REGISTRATION FOR ALL EMERGENCY ROOM PATIENTS AND KEEPS STATISTICAL LOGS. VERIFIES MEDICAID AND HMO MEDICAID RECIPIENTS FOR ELIGIBILITY. REFERS INCOMING CALLS TO APPROPRIATE PERSONNEL. WORK CLOSELY WITH ER NURSING STAFF. PERFORMS OTHER DUTIES AS REQUESTED BY MANAGEMENT.
Title: ER Registrar
Job Code: 800515
Department/Location: Emergency Room
FLSA Status: Non-Exempt
Reports to: Supervisor, ED
Greets and receipts all patients presented to the emergency department. Performs registration for all emergency department patients
and maintains statistical logs. Validates status of insurance with-in the insurance verification system. Refers incoming calls to
appropriate personnel. Follows observation protocol. Work closely with all clinical staff. Performs other duties as requested by
Essential Functions and Responsibilities Includes the Following:
1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
2. Receipts & Greets all patients arriving to the main ED Entrance window or the EMS Entrance.
3. Provides Identification Bracelet to all patients upon arrival.
4. Registers all patients requiring Emergency Services.
5. Record and complete all necessary patient demographic and billing information in the HIS.
6. Scan insurance cards, patient identification; face sheets sent in with patients arriving from other healthcare
7. Obtains and witnesses all signed consents related to the registration for treatment and billing purposes.
8. Provide each patient with all mandatory documents (i.e. HIPPA, Patient Bill of Rights, Observation Folder)
9. Follow Observation Protocol when patient assigned from the ED.
10. Maintain statistical data from the ED Daily Log w/ L&D and WEL patients.
11. Validate the ED Daily Log with Securities sign in sheets of patients presenting for medical screening
12. Performs all other related duties as assigned.
Education & Experience Requirements
High School Diploma required.
Previous hospital experience preferred
Ability to utilize copier, printer, scanner and fax equipment
Knowledge of Microsoft outlook and computer terminals a plus
Medical terminology helpful but not mandatory
Bilingual Helpful but not required.
Ability to work cohesively within our team, clinical staff and environmental staff
Must be able to speak, write understand and communicate the English language
Effectively communicate with patients and family members
Integrity to handle the confidential aspects of work
Ability to deviate from assigned task without notice to meet the needs of the department
Maintains composure under stress
Physical/Mental Demands/Requirements & Work Environment
? May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed
to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site
(Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
? Must be able to remain stationary when designated as reception for 100% of the a 7 hour shift
? Must be able to constantly move within the area you are designated 100% of the time – Intermediate Care (IC), Pediatric
Care(PC) Acute Care (AC) or EMS/Reception/AC Runway (ERA)
? Must traverse between a bi-level, three tiered Emergency Department when designated as the Float Registrar 100% of the
? Must be able to express one-self clearly and concisely when utilizing the translation phones for any and all languages other
? Must be able to converse with admitting department via telephone when observation placements are assigned for ED patients
? Must be able to assess and greet patients arriving at the main ED entrance or arrival by EMS back entrance
? Must be able to maneuver a work station on wheels (WOW) - throughout patients rooms within the designated registration
area assigned to you
? Consistently scan insurance cards, patient identification, and/or demographic sheets when made available at the time of
registration into the HIS
Primary Population Served
Check appropriate box(s) below:
?Neonatal (birth – 28 days) ?Patients with exceptional communication needs
?Infant (29 days – less than 1 year) ?Patients with developmental delays
?Pediatric (1 – 12 years) ?Patients at end of life
?Adolescent (13 – 17 years) ?Patients under isolation precautions
?Adult (18 – 64 years) ?Patients with cultural needs
?Geriatric (> 65 years) ?All populations
?Bariatric Patients with weight related comorbidities ? Non-patient care population
The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined
by the needs of White Plains Hospital.