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Hotel Operations Manager - The Cosmopolitan

MGM Resorts International - Las Vegas, NV

Job Details

Full-time Estimated: $59.4K - $75.3K a year

Benefits

Free parking
401(k) matching

Qualifications

Management
Mid-level
Microsoft Office
Bachelor's degree
Front desk
LMS
2 years
Hotel experience

Full Job Description

JOIN THE SHOW: The Cosmopolitan of Las Vegas is seeking a talented Hotel Operations Manager. In this role, you'll provide crucial support to the Senior Hotel Manager, leading our Front Desk team to achieve operational and financial goals. Take charge of executing strategic plans, ensuring top-notch customer satisfaction, and delivering exceptional guest experiences.

THE DAY-TO-DAY:

Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

WHAT YOU MUST HAVE:

Either a bachelor’s degree in hospitality, management, or related field or 4 years of equivalent work experience
Two (2) years of experience in the direction and management of employees in a similar hotel environment
Ability to work varied shifts, including weekends and holidays

WHAT WILL MAKE YOU STAND OUT:

Front Desk Agent or similar roles with experience in Hotel Operations front desk functions
Technical knowledge and experience with Learning Management Systesm (LMS), HotSOS, Microsoft Office
Large volume room capacity

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits including 401K Matching
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!

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