NICU Family Support Specialist / 20 Hours / Days / BWH Newborn

Brigham & Women's Hospital(BWH) - Boston, MA4.2

30+ days agoPart-timeEstimated: $52,000 - $67,000 a year
To develop and implement informational, educational, and emotionally supportive programs to families of BWH NICU babies and to BWH NICU staff within the NICU setting. This is a part-time position (up to 20 hours); some evening or weekend work will be required.

Position Duties and Responsibilities:
Program Management

Develops new and supports existing BWH programs for our NICU Families. This includes organizing and facilitating parent coffee hours, arranging guest speakers, celebrating significant holidays and distributing various NICU materials

Family Advocacy

Serve as a family/patient advocate to develop programs, services, support and education to improve the experience of NICU families as they adjust to having a baby in the NICU, taking their baby home, and seeking community support and services as needed
Facilitate effective communication between patients, families and providers to enhance family-centered care and ensure common goals. Negotiate and mitigate family expectations to promote satisfaction, ensure quality and safety to minimize risk
Conduct rounds with patients/families to obtain feedback regarding the family’s hospital experience

Administrative Support

Collaborate with BWH NICU Administration to support and facilitate the BWH NICU Parent Advisory Council by soliciting professionals and NICU graduate parents as new group members
Assist with the development and implementation of service improvement initiatives within the NICU.
Works to optimize usefulness of publications, web sites including Facebook, and educational materials for NICU Families
Participate on departmental and organization improvement teams

Resource/Operations Strategy:
Proactively monitor trends in patient/family concerns to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care
Seek opportunities for appropriate family participation in the development of institutional improvement strategies
Tracks parent and family satisfaction and designs strategies to increase satisfaction
Identifies useful and appropriate resources for NICU/preemie families and works to implement same
Represents the voice of the families on the various NICU initiatives and teams and reviews material or letters that would be sent to the families


Provide training/education in the NICU on establishing effective interpersonal connections with families
Identify opportunities for staff education and facilitate learning of staff in improving our NICU family experience
Work collaboratively with BWH NICU staff to education them on the perspectives of NICU families

Department Liaison

Collaborate with BWH NICU staff, NICU Parent Advisory Group, BWH Volunteer Services, and volunteers to implement NICU Family Support programs
Serve as liaison between families, staff management, Patient Relations Department and Administration.
Cultivate and maintain relationships with BWH NICU administrators, physicians, nurses, social workers and other staff, as well as NICU parents and extended
family members


Bachelor’s degree in Psychology, Education, Public Health or related field; or BS/BA with experience as a NICU parent. Experience as a NICU parent much preferred. Preference will be given to bilingual candidates that speak both English and Spanish.

Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization
Requires ability to advocate for families in a complex ICU environment
Requires excellent leadership skills to bring about improvement in organizational culture
Requires excellent interpersonal skills with families in crisis
Requires skills in working with teams to achieve goals
Requires excellent negotiation skills in a diverse and multicultural environment
Requires high level of sensitivity to confidential information
Requires excellent verbal, written and presentation skills and ability to effectively communicate with all levels of the organization
Requires superior organizational skills, with ability to function independently and effectively in a fast-paced environment, develop and meet deadlines, prioritize multiple projects, and manage time effectively
Must be willing/able to attend assigned training sessions, including off-site training as assigned
EEO Statement
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.

Primary Location
: MA-Boston-Boston - BWH Main Campus
Work Locations
Boston - BWH Main Campus
75 Francis St
Boston 02115
: Professional/Managerial
: Brigham & Women's Hospital(BWH)
: Part-time
Standard Hours : 20
: Day Job
Posted Shift Description : 20 hours a week - NICU Family Support Specialist
Employee Status
: Regular
Recruiting Department : Brigham & Women's Hospital
Job Posting
: Aug 22, 2018