Care Coordination Specialist, Care Coordination and Health Homes, Bureau of Mental Health


Full-time$58,000 - $67,000 a year
The Bureau of Mental Health is responsible for mental health service delivery to residents of New York City. The Bureau fulfills this responsibility by managing the development, implementation, and oversight of ongoing and new mental health initiatives for all New York City residents. The Bureau is also responsible for procuring and overseeing more than 400 treatment, rehabilitation, housing, case management, and advocacy contracted programs in addition to court-mandated Assisted Outpatient Treatment, Single Point of Access for people with serious mental illness, NYC Supportive Treatment And Recovery Team for people with first episode psychosis, NYC Safe and the Mental Health Service Corps. The Bureau aims to ensure full access to quality, community-integrated, recovery focused care for all residents and is committed to implementing ThriveNYC, the mental health roadmap for all.

Health Homes is a State funded care delivery system that coordinates medical, behavioral health, substance use and social services for vulnerable populations. New York City’s Single Point of Access (SPOA) determines eligibility and access to Health Homes Care Coordination and Assertive Community Treatment (ACT) for people with serious mental illness.

The Office of Care Coordination and Health Homes
Is responsible for the management and oversight over SPOA for enrollment of mental health consumers into Health Homes and ACT. Works closely with other State Agencies, Divisions and programs throughout the Department to facilitate access to care for people with mental illness in NYC, including people that are homeless, those engaged in the criminal justice system, care management agencies, clinics and hospital systems.

Reporting to the Deputy Director of Care Coordination and Health Homes, the Service Determination Specialist will:

  • Process referrals, which involves determining appropriate level of care coordination in conjunction with consumer and referral source; requesting and tracking supporting documentation of client’s mental health treatment, core history, prior hospitalizations and incarcerations; reviewing assessments of both routine and urgent cases, and formulation of appropriate level of care to meet the identified needs of the client.
  • Learn the threshold criteria and patient pathways for the coordination of care for consumers with mental health issues.
  • Identify urgency of referrals and identify and redirect inappropriate referrals.
  • Review and reassess risk to inform prioritization of assignment.
  • Collaborate with, Health Home staff, community mental health providers and other professionals as necessary to inform eligibility, case assessment and client assignment.
  • Maintain accurate records of all contacts and decision making processes as part of the triage role.
  • Keep Deputy Director of Care Coordination and Health Homes, team members, referrer and client informed regarding plan of care and any referral issues.
Minimum Qual Requirements
A baccalaureate degree from an accredited college or university, and either:
1. A Master's degree in Social Work from an accredited college or university in the school of social work, or 60 graduate semester credits from an accredited university in social work, psychology, health, rehabilitation, public health, psychiatric nursing or special education; plus one year of full-time, satisfactory experience providing direct care in a social, psychiatric, health, mental retardation/developmental disabilities or substance abuse/chemical dependency/alcoholism agency or in the administration of a
program providing direct care as described above, or as a consultant on program planning or evaluation for such services; or

2. A Master's degree of at least 30 graduate semester credits from an accredited university in psychology, sociology, anthropology, public health, special education,
psychiatric nursing, counseling, human services, health, rehabilitation, public administration, or business administration; plus two years of experience as described in "1" above; or

3. A satisfactory combination of education and/or experience. Candidates without either a Master's degree as described in "1" or "2" above or at least 60 graduate semester credits in the areas listed in "1" above, must have at least:
a) a baccalaureate degree from an accredited college or university and one year of actual experience as described in "1" above; plus
b) a satisfactory combination of: (i) graduate semester credits in the areas listed in "1" and "2" above; and/or (ii) additional experience as described in "1" above, to equal 60 graduate semester credits or 2 years of experience. Graduate semester credits from an accredited university may be substituted for the experience in qualification "3 b)" only, on the basis of 30 graduate semester credits for each year of experience. Experience may be substituted for graduate semester credits in qualification "3 b)" only, on the basis of one year of experience for each 30 graduate semester credits.

NOTE: For assignment to Assignment Level II, in addition to meeting the above qualification requirements, all candidates must have one additional year of experience as described in "1" above.
Preferred Skills
A minimum of 2 years' experience in a mental health setting.
Knowledge of the behavioral health service delivery system in New York City
Excellent interpersonal and communication skills; ability to interface with service providers from all sectors of the service system; strong organizational skills.
Experience in clinical assessment, familiarity with DSM V, risk assessment, diagnostic categorization and client disposition/planning
Proficiency with basic data entry
Additional Information

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
  • A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
  • Proof of Education according to the education requirements of the civil service title.
  • Current Resume
  • Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.


The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
To Apply
Apply online with a cover letter to In the Job ID search bar, enter: job ID number # 398449.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.