Service and Support Agent (work from home) Seasonal-up to 40 hours a week!

U-Haul - Phoenix, AZ3.6

TemporaryEstimated: $34,000 - $48,000 a year
SkillsBenefits
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Our state-of-the-art Call Center provides a variety of in-bound call support. Service and support agents take back-to-back incoming calls from customers utilizing both the U-Haul toll free 1-800-GO-UHAUL phone number and customers calling U-Haul Moving Centers across the U.S. and Canada. Agents assist customers who have an existing reservation or any current business with U-Haul. Answer questions about pricing, equipment, products, services, policy and procedure, and help customers change or cancel reservations and retain business.

Answer incoming calls and provide technical support and assistance with regards to existing reservations.
Receive and handle a large number of inbound calls daily.
We are seeking people that can “WOW!” our customers and continue to earn that customer’s loyalty.
Great opportunity for a second job.
Seasonal position.
Work from home – No commute.
Take incoming calls only – No outbound calls.
Three weeks of instructor-led paid training/education.
Hourly plus bonus. While calls related to new business are not directed to service and support, the agent may still potentially receive a call related to new business. If so the agent is still expected to help the customer and a monthly bonus is paid for every new reservation made. No sales goals are required.
Requirements for this position-

Basic keyboarding and computer skills.
Excellent verbal communication and listening skills.
Clear speaking voice.
General knowledge of U.S. geography.
Positive business attitude.
Must meet technical eligibility requirements (see details below).

This Job might be for you if:
You enjoy helping people, have an outgoing personality and have a customer focused attitude.
You thrive in a fast-paced environment with a focus on quality and attention to detail.
You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.
You can handle multiple phone lines and easily handle stressful situations.
You communicate efficiently through an instant messaging program.
You can work independently delivering practical solutions and you thrive in a collaborative team environment.
You have the perfect home-office which includes being free of distractions and background noise.
You have a good understanding of U.S. geography.
If you are looking for moonlighting work.
You are comfortable with online learning and remote supervision.
You are comfortable installing computer programs.
You are comfortable navigating multiple computer programs at one time.
Seasonal Position

Position is available through Labor Day, September 2, 2019.

Must be able to work at least 8 weeks after the initial education period.
Must be able to work 40 hours per week-No overtime.
Must be available to work holidays.
Schedules (All scheduled times are in Arizona time)

Five day work week with one day off during the week and one day off on the weekend. Pick from the following schedules:

6 AM to 2:30 PM
7 AM to 3:30 PM
8 AM to 4:30 PM
9 AM to 5:30 PM
Training/Education

Three weeks of instructor-led paid training/education. Week one is accelerated classroom education with an instructor. Week two and three are hands-on education in small groups with an instructor. After initial education work independently with additional continued education courses and counseling from the manager, assistant manager and team coach.

The following is required to work from home

You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
The following technical requirements must be met to work from home

Have a non-wireless USB headset with a microphone.
Minimum Internet speed requirements: 5MB down / 2MB up, or greater. Preferred Internet speed for a better experience: 10MB down / 5MB up.
Check your Internet speed at speedtest.com . You must click the drop-down menu below the GO button and choose any server in Phoenix, AZ.
Have a PC or laptop with Windows 7, 8 or 10 OS. Mac OS is permitted for most positions but Windows OS is preferred for a better experience.
Minimum RAM requirements: 8G of RAM or greater.
Minimum processor requirement for Windows OS: CPU score of 2500 or greater.
Go to this website .
Type the name of your processor in the space provided (do not copy/paste).
The number in the first column is the CPU mark (this is your CPU Score).
Minimum processor requirement for Mac: Core i5 processor or greater.

Need help finding your RAM and the name of your processor:
Windows OS: From the Start menu or search windows function type RAM.
Mac OS: Open Apple menu and click About This Mac then click System Report.
Install and use the required Company software including a Company provided anti-virus software.
The following are not permitted when working from home due to compatibility, performance, security or other concerns:

A wireless or non-USB headset.
A PC/laptop or Internet that does not meet the minimum requirements.
Mobile hot-spot, tethering, satellite Internet service or similar.
Using a Proxy server or third party network.
Compute stick or similar device.
Windows XP or Vista operating system.
Rental, rent-to-own or public computer/laptop.
Working in a public place or using a public internet connection.
Unsecured Wi-Fi or one that does not meet with the other Wi-Fi requirements.
Running any non-work related programs on your computer while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus software. This is a PCI (payment card industry) requirement.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.