IT Coordinator

Woods Bagot - San Francisco, CA

30+ days ago

This position will support our existing global IT team in serving the desktop, software, and connectivity needs of the San Francisco Studio, and will be the internal resource for maintaining excellent computer and network connectivity at all times. The ideal candidate will have significant experience supporting desktops/laptops, basic server/networking, and corporate telecommunication systems. This position will require a flexible schedule and occasional evening hours and travel, on an as-needed basis.

General Technical Support

  • Provide technical support to IT requests from users for all PC hardware, software, and associated peripherals
  • Maintain studio AV and VC equipment, including providing proactive maintenance, support, and training
  • Ensure IT within the studio is meeting the expectations of management and local teams
  • Provide guidance and technical input for Studio IT needs, such as setting up project sites and other requirements as they arise

Manage IT Requests

  • Log support calls and document their outcome to facilitate the resolution of queries
  • Proactively provide information to users on the progress of outstanding support calls and Helpdesk tickets. Keep Helpdesk system and software up to date, relay messages and feedback promptly.
  • Redirect or escalate support requests to the appropriate member in Group IT as required

Manage IT Assets in the Studio

  • Deploy PCs and associated peripherals, including new installations and redeployment of existing equipment
  • Install and configure operating systems to agreed upon standards under the direction of Group IT
  • Maintain existing PCs and peripherals to standards determined by Group IT, by performing upgrades, new installations, and carrying out routine procedures
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software

Policy and Standards

  • Work with members of the studio team to ensure compliance with information and communication policies and procedures
  • Assist in the completion of the Group’s technical documentation, guidelines and procedures, and ensure they are disseminated to users when requested
  • Consistently provide professional, courteous, and rapid responses to individual users
  • Undertake such projects of a level commensurate with the responsibility of the position as designated by Group IT.
  • Conform to Woods Bagot standards and guidelines with respect to information systems
  • Undertake such other work as may be assigned as consistent with the nature of the job and its level of responsibility

Personal Competencies

To perform the job successfully, the candidate should demonstrate the following competencies:

  • Problem solving: Identifies and resolves problems in a timely manner, and gathers and analyzes information skillfully
  • Customer Service: Manages difficult customer situations, responds promptly to customer needs, and solicits customer feedback to improve service
  • Oral communication: Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings

Work Experience and Technical Skills

  • Strong technical knowledge of telecommunications, and network and PC operating systems
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Must possess excellent communication, customer service and interpersonal skills, and should be able to work as a team player. This position will require working with many types of end-users, from staff members to partners.
  • Working knowledge of fundamental operations of Microsoft products, hardware, and other equipment

Qualifications and Education

Bachelor’s degree and 2-3 years of previous experience serving in an IT support role

Job Type: Full-time