3rd Shift Dispatcher

JW Logistics - Kansas City, MO (30+ days ago)

Ability to work third shift

Position Overview:

The Dispatcher position will provide support to the business through dispatching, facilitating escalations and daily reports.

Key Responsibilities:

  • Tracking daily performance KPIs
  • Serve as point of contact for escalations in the field
  • Manage customer escalations through a case management board
  • Track loads and equipment for all markets and customers
  • Ensures carrier technology meets compliance standards
  • Ensuring all tendered loads have scheduled capacity
  • Provide superior customer service to both internal and external customers by exceeding their expectations
  • Carrier sourcing and development is a primary function of this position
  • Dispatch company controlled freight
  • Negotiating rates with customer and potential customers
  • Processing customer orders
  • Dispatch/coordinating between carrier drivers/dispatch and customers on load information
  • Post freight on various load boards and call carriers to book loads
  • Confirm/verify rate and credit information prior to dispatch
  • Verify carrier is set up and meets RWI requirements (contracts/insurance)
  • Follow company policy for processes and procedures
  • Problem solve driver/carrier issues
  • Carrier/customer retention
  • Maintain carrier profile information


  • High School diploma or GED, but college degree preferred
  • Ability to work third shift
  • Proficiency in Excel
  • 2-6 years of transportation and 3rd party dispatch experience in sourcing and developing carriers
  • Work independently, great communicator & customer service skills
  • Negotiation skills
  • Problem solving/Investigation skills
  • Inside sales experience
  • Filing/Copying
  • Data entry experience
  • Accurate typing skills
  • Ability to coordinate high volume phone calls

Job Type: Full-time


  • Dispatch: 2 years


  • High school