Assistant Tour Operations Manager

Legends - Dallas, TX3.9

Full-time
Company Overview:
Born from performance and inspired by icons, Legends has created a legacy of success, delivery and results with the icons of global sports, entertainment and business. Our passion for delivering remarkable experiences, at every occasion, has enabled us to redefine the role of a service provider and set a new expectation within the industry.

Legends mission is to supply our partners a best-in-class turnkey solution for their live entertainment venues through innovation and excellence. We are a different kind of company, doing things a different way, bringing new ideas and approaches to delight the fan, built on a strong partnership with our clients. As a service partner, Legends is responsible for the vast majority of guest interactions - The Moments of Truth – when lifelong memories are created and experiences are defined.

For that reason, we believe in the honor of service, where no request is unreasonable and going the extra mile isn’t the exception, it’s the expectation.

Primary Position Purpose:
The Manager of Operations is primarily responsible for the day-to-day operations of the tour department at the stadium.

Responsibilities:
Manage, train and schedule tour operations staff for tours of the Stadium.
Work in cooperation with stadium operations for daily tour schedule and other tour activity/theme day execution.
Assist in sales when directed by Director of Private Events & Tours.
Proactively create opportunities for new business with existing customers.
Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered.
Provide superior and professional customer service to clients.
Liaison with appropriate departments and stadium personnel about daily tours.
Maintain relationship with Ticket Office with on sale information.

Qualifications:
2-4 years of Stadium Operation and Sales experience, preferably in Sports & Entertainment.
College Degree.
Self-Motivator.
Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally.

Able to simultaneously manage a high level of detail across multiple projects.
Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
Able to work well within a team environment, offering assistance and support to team members whenever necessary.
Able to balance internal priorities with client expectations.
Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM).
Proficient in Microsoft Office.
Bilingual in Spanish a Plus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.