Front Office Coordinator

Havenpark Management - Cleveland, OH

Full-time

About Us

Havenpark is a real estate investment and management firm focused exclusively on acquiring, improving, and operating Manufactured Home Communities (MHCs) across the United States.

At present, there is a crisis for non-subsidized lower-income households across the United States. The availability of quality, affordable, and attainable housing units is at an all-time low yet the demand for such housing has never been greater. We are thrilled for the opportunity to be part of the solution to this problem and we take great pride in providing tenants with a safe and well-maintained community to call home and often, with access to excellent school districts. From a housing perspective, we offer the best value for low-to-moderate income wage earners.

Job Description

The assistant community manager role will handle the routine office work and administrative responsibilities of the community in addition to leasing, sales, and marketing for the community, as advised. They are also responsible for assisting with the planning and coordinating of community events and activities.

Responsibilities will include but are not limited to:

  • Assist in the processing of new applications, move-ins as well as move-outs.
  • Make collection calls and assist in door knocking for rent payments.
  • Dispense company notices and other related items.
  • Comply with federal and state laws as well as fair housing laws at all times.
  • Accept and submit rental payments.
  • Go over lease documents with oncoming residents as well as go over lease renewals with existing residents.
  • Take photos of all RTI homes to ensure timely ads are being created.
  • Assisting to make sure that all homes are getting ready in a timely manner.
  • Assist future residents by showing existing homes and going over home information
  • Build rapport with residents and prospective residents
  • Field community comments, suggestions, and complaints, and forward to the appropriate manager.
  • Prepare and distribute resident and community communications. For example: Increase letters, eviction paperwork, lease renewals and addendums and rule reminders.
  • Prepare bills and statements for approval by management.
  • Take on any and all Community Manager duties in the absence of your supervisor.
  • All other duties as assigned.

Qualifications:

  • High school diploma or GED
  • Team oriented with an exceptionally strong work ethic and outstanding interpersonal skills
  • Problem solving and organizational skills with attention to detail
  • Communication skills
  • Strong judgement and decision-making skills
  • Valid driver’s license and good driving record
  • Strong customer service skills
  • Ability to create legible written reporting and note taking
  • Basic computer knowledge, particularly email and internet
  • Able to work independently as well as part of a team
  • Availability to work on an on-call as needed during non-business hours
  • Pass criminal background check

What we offer:

  • Health Benefits
  • 401(k)
  • PTO

Job Type: Full-time

Salary: $10.00 to $12.00 /hour

Experience:

  • relevant: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Cleveland, OH (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location