Performs responsible and specialized clerical work in maintaining records and performing a variety of tasks.
Work is performed under the regular supervision of the Police Records Supervisor. Work requires considerable public contact.
Maintains quality control within the Records Management System by maintaining the name database;
Answers telephone, meets the public, and provides routine information on departmental policies, procedures and services; schedules appointments; dispatches information and requests for service by telephone;
Processes incoming and outgoing criminal summons, warrants, and subpoenas; maintains information in the records management system; and processes recall notices;
Maintains accident log and notifies officer and supervisor of any missing reports; notify officers of reports rejected by DMV;
Retrieves, processes and audits data for accidents, traffic stop forms, incident reports, arrest reports and citations; also data enters pet tags, solicitor permits and Cary Municipal Ordinance Violations; sends time-sensitive materials to the Clerk of Courts Office;
Runs public information reports for media, various interested parties, and investigations;
Provide reports to insurance companies;
Runs queries of crime information for alarm companies and citation queries for attorneys;
Provides training for new officers on the records management system;
Scans and indexes documents as required;
Assists with the management of the accreditation process; attends inspections, reviews assigned chapters prior to inspections, reviews files for completeness and accuracy, assists with on-site inspections;
Oversees the work of records volunteers;
Performs a variety of specialty functions such as accident reporting, data entry of employee training records, victim's assistance, and NCAWARE updates for paperless warrants; provides information and support for the victims' assistance program; trains new police officer on SAVAN; keeps brochures stocked; updates information on e-citation and CJLEADS; processes expungements and criminal history checks;
Maintains the visitor log;
Maintains police report filing system;
Maintains ordinance violation files; voids violations as warranted;
Processes incoming and outgoing mail; maintains office calendar;
Keeps records and prepares periodic reports; provides information to officers, district attorney's office, and insurance companies;
Receives and verifies documents for ABC permits, solicitation for gold purchasing; and taxi permits;
Operates standard office machines, including copy and fax equipment;
Maintains department office supplies;
Performs other job-related tasks as required.
KNOWLEDGE, SKILLS AND ABILITIES:
General knowledge of police procedures and record keeping requirements; general knowledge of standard office practices, procedures, equipment, and clerical techniques; some knowledge of business English, spelling, and arithmetic; ability to type accurately and at a reasonable rate of speed; ability to file and retrieve critical information; ability to exercise sound judgment and provide accurate information; ability to establish and maintain effective working relationships with other employees and the general public; ability to understand and follow oral and written instructions.
MINIMUM AND PREFERRED QUALIFICATIONS:
Any combination of education and experience equivalent to graduation from high school, including or supplemented by coursework in typing and secretarial subjects and some clerical and typing experience, preferably in police work.
Preference will be given to candidates with prior experience working for a police department and/or with police records.
Requires drug testing and background check (which may include criminal check, education verification and credit history review) prior to employment.