Case Manager - NOVA / One Family Intensive

Community Works West Inc - San Francisco, CA (30+ days ago)

About Community Works

Community Works West (CWW) seeks to disrupt the widespread impact of incarceration through a combination of direct services and client-centered advocacy that ensures the people living within and in spite of the system are the ones who will ultimately change it. By offering innovative services to meet the needs of people being impacted by incarceration right now and advocating for reforms that will prevent incarceration from impacting more people in the future, we hope to catalyze a revolutionary change for how the system operates.


One Family is a family-strengthening program for parents and their families in jail and post release. The One Family Intensive Case Manager will work with the San Francisco Sheriff’s Department (SFSD) to promote a model of family-based treatment and intensive case management that acknowledges the challenges to the family presented by criminal behavior (and the positive impact that families can have on the reentry process) and seeks to reduce recidivism by using a family-based treatment model.

The intensive Case Manager will enhance reentry services, both in jail and post release, by providing a holistic, family-centered approach to treatment and reintegration, creating opportunities for family healing and involving families in services that will greatly increase the likelihood of successful reentry.

Responsibilities and Duties

  • Screen and Assess clients in-custody: Using the Family Impact Statement as a foundation, the One Family Intensive Case Manager will work with the incarcerated parent, their children and immediate family members to identify other family members and social networks that may be able to provide additional support.
  • Ensure that client in-custody is taking advantage of all available CWW One Family services including but not limited to contact visiting and Parenting classes, one-on-one support (and as needed navigation of Child Welfare system.) and connection to Jail Psychiatric Services.
  • Develop personalized family based treatment plans for identified clients in-jail for post release case management.
  • Provide a one-hour group, which meets weekly. This group may be conducted in or out of custody.
  • Provide wrap-around intensive case management post release services maintaining a caseload of 15 clients.
  • Have weekly in person contact, at least three times a week, with clients to support them in their plans, including but not limited to violence intervention, assistance with employment, housing, substance abuse, mental and medical health treatment or other family support. It may also include family reunification, which requires working with parents and Child Protective Services.
  • Coordinate services for clients in the community in collaboration with other organizations and county service providers.
  • Provide Follow-up with clients and agencies as appropriate to document use / success of community referrals.
  • Provide all required documentation for SFSD NOVA requirements in a timely manner. Input accurate and complete data for all contacts with clients into SFSD NOVA Access database. Ensure that all documents submitted on behalf of a client are valid and approved by SFSD.
  • Participate in regular weekly individual meeting with One Family director and participate in One Family case management group meetings.
  • Participate in monthly SFSD NOVA individual case management meeting
  • Participate in twice monthly SFSD NOVA group case management meeting
  • Respond in a timely manner to email and SFSD NOVA Access Database
  • Adhere to agency policy, procedures and the professional code of ethics.
  • Other duties as assigned by supervisor.

Desired Qualifications

  • Ability to work with sworn deputy sheriffs and follow the rules of the SFSD.
  • Must be able to obtain jail clearance
  • Must have own, reliable transportation
  • The ideal candidate will have knowledge about resources in San Francisco.
  • Have a strong understanding of the recovery and 12 step based model.
  • Well versed in Motivational Interviewing.
  • Demonstrated ability to make decisions independently
  • Must have the ability to have solid, productive boundaries
  • Background in Counseling, Social Work, Marriage and Family Therapy or related field
  • Capacity to ensure culturally appropriate services
  • Proven track record to thrive in high-stress environments
  • Creative problem-solver
  • Willingness to grow professionally
  • Demonstrated ability to accept constructive feedback

Must be able to work a flexible work schedule.

Community Works encourages the formerly incarcerated and those intimately affected by the criminal justice system to apply.

Please submit resume and cover letter that highlights your interest in and experience for this position.

Job Type: Full-time

Salary: $50,000.00 to $53,000.00 /year