Full Job Description
Application Support & Account Management – Coordinator 1
(1 Position located in Baton Rouge)
POSITION TITLE: Application Support & Account Management – Coordinator 1
POSITION #: 4552
DEPARTMENT: OTS Technical Services Contract – Application Support & Training
Manage user account creation process for new and existing LDH employees, including:
Active Directory accounts
Exchange email accounts
Internal system access accounts
Maintains all existing accounts listed above by making updates requested through ticket system.
Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.
Runs ad?hoc reports as needed for LDH management within LMS system.
Provide backup and support to Application Trainers before, during, and after training events.
Facilitate LDH webinar process for LDH employees.
Develops and maintains internal department documentation.
Adheres to and communicates policies, rules, and regulations relating to technology use.
Researches educational resources for internal use.
Bachelor’s degree or Associates degree with 3 years of professional experience.
Excellent analytical skills, effective organizational and time management skills.
Great attention to detail and follow up, and verbal/written communications skills.
Strong verbal and written communications skills and ability to communicate technical concepts to technical and non-technical audiences.
Minimum 1 year of professional experience with user account creation management.
Customer service experience.
Professional experience with LDH information systems or programs utilized by the department.
MOUS, MCT, ACE or other relevant industry certifications.
SALARY: Commensurate with qualifications and experience.
APPLICATION PROCEDURE: Click here to apply
CLOSING DATE: Position will remain open until filled.
All applicants will be considered for employment without regard to retirement status and without regard to an applicant’s having previously accused the UL System Board or any of its universities of unlawful discrimination. Retirement status shall not be considered in the hiring process by any University in the UL System.
The University of New Orleans is an Affirmative Action/Equal Employment Opportunity employer. Women, ethnic minorities, veterans and persons with disabilities are encouraged to apply.