APPOINTMENT COORDINATOR-Duke Primary Call Center

Duke Careers - Durham, NC

Full-time
Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Occupational Summary
Coordinate and perform a variety of duties associ ated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.
Work Performed

Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.Identify correct patient in Maestro Care, verify patient demographic and insurance data.Notify patients of co-payment requirements and outstanding balances.Coordinate labs and procedures in accordance with phsyician preferences.Notify patients of testing date, time and location.
Knowledge, Skills and Abilities

Strong verbal and written communication.Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral and written instructi ons, interact tactfully with customers and establishand maintain effective relationships with others.Must be able to apply specific departmental policies rules and regulations relating to verifying patient information , collecting payments and maintaining records and forms.
Minimum Qualifications

Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
Degrees, Licensures, Certifications

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.