Job Description: The Help Desk analyst must have a strong technical background and be able to communicate effectively to understand the problem and explain its solution. They must be customer-oriented and patient when supporting our end-users ranging from students to Administrators. Responsible for supporting District 54 software applications, Teacher and Student laptops, Desktops, ChromeBooks, iPads and Peripherals.
Primary Responsibilities:
· Support District initiatives regarding the integration of technology into instruction
· Serve as the first point of contact for staff seeking technical assistance over the phone or email
· Proven ability to work with a wide range of diverse users with varying technical abilities
· Proven ability to work independently or in a group setting – must be a team player
· Determine the best solution based on the issue and details provided by staff
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support through the District Help Desk Application
· Eagerness to learn new technologies
· Ability to work confidently and securely with sensitive / confidential data
· Assist with District inventory initiatives
· All other duties assigned by the Director of Information Technology or the Technical Team Leaders
Qualifications:
· Proven experience supporting technology in an enterprise environment
· Experience supporting Windows 10 OS
· Microsoft Office – Word, Excel, PowerPoint and Outlook support
· Experience with Google Workspace for Education and Chromebooks
· Experience with Apple iOS and Apple devices
· Ability to diagnose and resolve technical issues
· Excellent oral and written communication skills
· Time management and problem solving skills
· Must be detail oriented
· Asset Inventory experience preferred
· Basic understanding of Wireless networking
· Customer oriented
· Ability to plan and organize and work independently and as a team member
· A+ certification preferred
· Ability to lift 40 lbs.
Job Type: Full-time
Pay: $48,000.00 - $52,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
