As a Retail Sales Associate you will serve as the face of New Balance in each customer interaction you have. The collective efforts of thousands of employees worldwide will all culminate with you, the final crucial piece. Too much pressure? Nah, you got this. All we ask is that you rep our gear with pride and exude the essence of our brand with your every out-breath. A lot of hard work and passion goes into the products we create – we want to make sure none of it gets lost in translation.
Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
G reet and make customer contact
U nderstand the customer's needs
E ducate the customer on product features and benefits
S olve any customer problems/answer any questions
T ransact the sale through suggestive selling, multiple selling, and effective closing
Correctly measure and fit customers with appropriate NB product
Inform customers about any promotions we have running
Keep the floor always looking its best – neat, organized, and well stocked
Make sure items are labeled and price marked properly
Know the cash register like you know your own cell phone
Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses
REQUIREMENTS FOR SUCCESS
Should be a people person!
Past retail experience preferred, but not necessary
Strong customer service and verbal communication skills
Demonstrated ability to flourish in a team environment
Familiarity with cash register functions
Ability to quickly perform basic math
Willingness to work a flexible schedule that may include weekends and holidays
Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; push or pull 50 lbs. over 200 ft. occasionally; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)