- Customer Service
- Behavioral Health
Department: Ralph Perdue Center/BHS
Reports to: BHS Clinical Director
Hours of Work: Varies
FLSA Status: Non-exempt
Date Approved: 05/19/16
This position is responsible for intake activity associated with the proper admission of consumers into FNA’s clinical behavioral health treatment programs.
Reviews and assesses treatment applications and referrals to determine appropriateness for program; provides immediate response to applicants.
Facilitates routine and emergency admission disposition meetings. Presents treatment applications and referrals to the disposition treatment team, summarizing clinical information, consumer needs, level of care, and treatment recommendations; assigns priority for services and documents treatment team decisions accordingly. Provides information to staff on the status of consumer inquiries, referrals, and acceptance.
Performs behavioral health assessments (integrated mental health (MH) and substance use assessment, substance use assessment, or MH assessment) to assess and document the nature and severity of any presenting behavioral health disorders, provide the correct diagnosis according to the DSM, determine level of care according to ASAM and formulate treatment/service recommendations. Conducts interviews by correspondence, telephone or in person, obtaining confidential information from referral sources if necessary.
Meets with consumers at admissions, administers and analyzes co-occurring disorders screening tools, updates diagnostics, treatment/services recommendations, and other clinically relevant information in a written assessment addendum during admissions.
Makes appropriate referrals for consumers with co-occurring disorders who may be unable to receive treatment onsite, such as for medication assisted treatment, medical, or psychiatric services.
Establishes and maintains regular contact with the waiting list of individuals accepted to residential treatment who cannot be admitted due to space constraints.
Provides interim services (counseling/education on HIV/TB, FASD/FDE, and referral for HIV/TB testing) within 48 hours to individuals on the waitlist who are injection drug users.
Obtains demographic data and history in a format to meet accreditation requirements.
Performs other job-related duties as assigned.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITY
Familiarity with consumer intake processes, including interviews, assessments, DSM (Diagnostic and Statistical Manual of Mental Disorders), ASAM Patient Placement Criteria, referrals.
Knowledge of substance use and behavioral health disorders.
Knowledge of customer service concepts and practices.
Understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native Populations.
Skill in operating personal computer utilizing a variety of computer software.
Skill in managing multiple priorities and tasks concurrently and meet deadlines.
Skill in oral and written communication.
Skill in establishing and maintaining cooperative working relationships with other employees.
Ability to work independently as well as with teams.
MINIMUM QUALIFICATIONS (Education & Experience)
Master’s degree in psychology, counseling, child guidance, community mental health, marriage and family therapy, social work, or nursing.
Three (3) years relevant experience in human service field with direct care services performing intake related services.
Must be eligible to be certified as, be able to attain, a chemical dependency counselor within six (6) months of hire.
A combination of experience, education, and training that provides the required knowledge, skills, and abilities may substitute for degree requirements.
PREFERRED QUALIFICATIONS (Education & Experience)
Six (6) years relevant experience in human service field with direct care services performing intake related services.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. The majority of work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. The office is a non-smoking facility with outside smoking areas. Requires local travel between various program components of FNA which may involve exposure to extreme weather conditions. Works in an environment where protection of consumer confidentiality is essential. Personal Protective Equipment will be provided where/when needed.
Position receives direct supervision from immediate supervisor; however, incumbent is expected to effectively perform day-to-day activity as denoted within job description. Work will be monitored through weekly meetings, monthly reports, and regular communication with your supervisor. General guidelines for operations are based on program requirements and the general policies and procedures of FNA.
No supervision requirements for this position.
Impact at the program level is high. Program’s level of compliance with program standards is directly affected by the effective performance of duties, especially as they relate to providing program services.
Contacts include, and not limited to, volunteers, organizational staff, consumers, and outside agencies.
This Job Description describes the essential functions and qualifications. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job; and management has the exclusive right to alter this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, job-related duties. This document is not intended to exclude modifications consistent with providing reasonable accommodation for a disability.
This position will (or may) require you to frequently (or incidentally) drive your personal vehicle for FNA business. Per FNA’s automotive insurance policy, in order to drive a FNA-owned vehicle, an individual must be at least 21 years of age. In order to drive a FNA-owned vehicle with consumers in the vehicle, an individual must be at least 25 years of age. No employee may transport a FNA consumer in a personal vehicle.
Continued employment status will be contingent upon satisfactory completion of a criminal background investigation and the pre-employment drug testing process. Where required, continued employment status (post job offer) will be contingent upon employee providing certification of annual tuberculosis (TB) screening and medical certification that employee does not, because of infectious or communicable disease, pose a direct threat or significant risk to the health and safety of program participants or others in the workplace.
Notice: All employment at the Fairbanks Native Association (FNA) is “at will.” This means the employee or FNA may terminate employment at any time and for any reason. Unless specified in writing, no duration of employment is expressed or implied for this position. Your signature indicates that you have read this Job Description and understand the essential functions of and qualifications for the job.