Front Desk Receptionist/Office Assistant

Texas Dental Center - Houston, TX (30+ days ago)


We are passionate about our patients, and are committed to helping them maintain excellent oral health. If you enjoy working in a positive, collaborative environment and have a desire to improve the lives of others through dental care, consider joining our team.

PRIMARY RESPONSIBILITIES

Responsible for maintaining appearance and order of dental office, patient scheduling and patient management

SPECIFIC DUTIES

Reception Management

o Open and close dental office according to office protocol

o Check the daily schedule for accuracy and provide schedule to dental team as appropriate

o Answer and respond to telephone calls with professionalism

o Review supplies for reception and provide order to business manager

o Maintain petty cash

Patient Management

o Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility, oversee cleaning service schedule and duties, etc.)

o Greet and welcome patients and visitors to the practice

o Check in patients according to office protocol, verifying and updating health information

o Providing and documenting HIPAA Notice of Privacy Practices according to office policies and procedures

o Manage recall and inactive patient system

o Confirm upcoming appointments

o Schedule patients for efficient use of doctor and staff time

o Check patient back up list to try to fill in cancellation and no-show appointment times

o Collect payment from patients at time of treatment

o Schedule follow-up appointments as directed

Records Management

o Gather and accurately record dental, medical and insurance information from patients

o Securely store and handle records in compliance with legal requirements, including HIPAA regulations

o Manage and update patient information via electronic health record system

o Arrange patient information (charts, x-rays, etc.) for the next day’s appointments

o Track cases and referrals to and from other doctors

Insurance

o Keep patients’ insurance information up to date

o Submit treatment plans for predetermination of benefits

o Prepare claim forms for patients with dental insurance

o Organize supporting materials for claim forms, such as radiographs or written narratives

o Submit claim forms from office to dental benefits plans

o Assist in the resolution of problems with third-party payers

Billing

o Prepare and send billing statements promptly and accurately

o Prepare and send overdue account letters as directed by the dentist

o Contact patients with accounts overdue

o Post checks received each day

Communications

o Sort, organize and distribute mail

o Coordinate and send the following:

* New patient and referral thank you notes

* Other correspondence as directed by the dentist

* Work with external vendor to coordinate automatic patient appointment and recall

reminders

Inventory Management

o Monitor inventory and order dental office supplies as needed

o Monitor and make sure all office equipment (copy machine, fax, phones, computer system, etc.) is functioning and properly maintained; follow up on staff complaints and submit appropriate repair requests

Office Participation

o Be an active participant in team meetings

o Perform other tasks as assigned by the dentist

PERSONNEL REQUIREMENTS

Education/Experience

o High school diploma or equivalent

o 2 years’ office experience preferred

o Working knowledge of computers for word processing, scheduling, insurance claims processing and records management

Interpersonal

o Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community

o Effective verbal skills to communicate with patients and staff

To apply, visit our website at www.texasdentalcenter.com or call 832-558-3727 for more information.

Job Type: Full-time

Salary: $10.00 to $12.00 /hour

Experience:

  • Front Office Assistant: 2 years

Education:

  • High school or equivalent

Location:

  • Houston, TX

Language:

  • Spanish
  • English