Hospital Services Coordinator

Lifebanc - Cleveland, OH


Are you ready to save or heal a life?

Do you want to be the person that makes the miracle of donation and transplantation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.

Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.

Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.

What is Lifebanc?

Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.

Position Description:

This position is responsible for supporting the mission, vision and values of Lifebanc by developing and maintaining a positive donation culture within the assigned hospitals, thereby assisting in achieving donation goals. Develops, implements and maintains commitment plans: analyzes and reports organ, tissue and eye (O/T/E) data and seeks strategies to improve in areas indicated. Develops and sustains relationships with referring physicians, nursing staff, hospital leadership and other hospital staff in assigned hospitals to achieve performance goals.

Essential Functions:

  • Educate and coach staff on organ and tissue donation process to optimize outcomes including conversion rate, OTPD, and number of donors (organ and tissue).
  • Utilizes superior customer service skills to identify decision-making individuals who can influence hospital protocols.
  • Completes all required hospital services documentation for assigned hospitals to ensure compliance with industry and regulatory standards.
  • Develops appropriate Commitment plans for assigned hospitals to create and/or maintain positive change in practices related to the entire donation process.
  • Provides training, coaching and mentoring on hospital services activities to hospital services, organ procurement, preservation and tissue services staff as directed by HS Supervisor.


  • Bachelor’s degree in communications, marketing, business or another related field preferred.
  • Minimum 3 years’ work experience in professional environment.
  • Strong organizational skills and excellent attention to detail.
  • Ability to assess situations and people and respond in a professional manner, initiate interpersonal interaction with hospital staff and develop ongoing positive relationships while communicating effectively with a wide range of people.

The qualified candidate must have reliable transportation, valid driver’s license, a safe driving record and current auto insurance.

Compensation and Benefits

We offer an excellent compensation and benefit package including healthcare, employer paid dental, short and long-term disability and life insurance. We also offer paid time off, retirement plan, on-site fitness facility, tuition reimbursement and more!

Job Type: Full-time


  • Regulations: 1 year (Preferred)
  • Conversion Optimization: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Clean Driving Record: 1 year (Required)


  • Bachelor's (Preferred)


  • Driver's License (Preferred)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Education assistance or tuition reimbursement
  • Employee discounts
  • Workplace perks such as food/coffee and flexible work schedules

This job will require you to pass a background check:

  • Yes