Under direct supervision from Job and Family Services Supervisor, Job and Family Services Manager or higher level administrator performs receptionist and clerical support services by interviewing applicants for public assistance to determine type of assistance desired and refers applicant to appropriate personnel and performs variety of clerical tasks related to completion and maintenance of case records which includes taking photographs of customers for purpose of identification cards and issuance of entitlement documents and determining eligibility for emergency assistance and entering and retrieving data via computer systems.
Screen applicants or recipients to determine type of public assistance being requested and refers applicant or recipient to appropriate personnel, unit or government agency and to provide or accepts documents from applicant or recipient and performs variety of clerical tasks including telephone service related to completion and maintenance of case records including identification of recipient and issuance of documents and retrieving same and entering relevant data into database and verifying and retrieving said data.
Maintains case records, completes forms, prepares reports, types correspondence, prepares spreadsheets, prepares mailings, receives mail, completes daily activities report, arranges transportation, provides community resource information to customers.
Receives and relays information in person or by telephone to recipients, attends conferences, training programs and workshops.
(Performs Related Duties As Required)
Minimum Class Requirements
High school diploma or equivalent AND 3 mos. experience in customer service plus 3 months experience in office practices and procedures, database use, and spreadsheets, or completion of customer service certificate program OR alternative, equivalent evidence of the Minimum Class Requirements.
(Other Evidences May Be Substituted)