MS AX Application Support Engineer II

Itineris - Baltimore, MD (30+ days ago)


Itineris, headquartered near Ghent – Belgium, is an innovative and international ERP Software and Consultancy Firm dedicated to IT solutions in the utility sector. We provide innovative software (UMAX) built on the Microsoft Dynamics AX® platform. We have a fast-growing client list in both, Europe and North America.

Founded in 2003, Itineris is a Microsoft Gold partner, has a sound financial base and has established a host of successful implementations and happy clients. Our client portfolio consists of international and regional players such as E.ON, GDF SUEZ, De Watergroep, Eneco, Delta, City of Baltimore, Dakota Electric Association, Gazprom, City of Georgetown…

Today we number over 350 talented IT and utility specialists in Europe and the US. We are building our US team to meet the growing demand for our products and services in North America.

Your role and tasks...

As an Application Support Consultant, you will be a member of our growing team and will:

  • Provide functional and technical support to our customers
  • Resolve end-user issues by email, text and phone
  • Answer, analyze, give guidance and solve ticketed incidents
  • Assure a successful support for post GO-LIVE environments
  • Develop a strong professional relationship with our clients
  • Provide input, advice and training to key users and colleagues
  • Partake in project related activities as required
  • Participate in the standby schedule to ensure the resolution of incidents
  • Bridge any gaps between the Itineris operations team and the client’s organization
  • Detect new business opportunities and communicate them to the Account Managers
  • Travel within the US, 50%

Who are we looking for...

…a client-focused Support Engineer who is quality driven and:

  • Experience handling level I and II application/system support
  • Experience working with a tick system
  • Track record of meeting SLA’s for addressing client issues
  • Drive by excellent client service; polite, well-spoken and
  • Someone with strong analytical skills, able to move quickly and efficiently in a high demand, high touch environment
  • Is result-oriented and responsible
  • Experience supporting Microsoft-based Solutions (Dynamic 360, X++) a plus
  • Collaborative, team player
  • Capable to researching solutions effectively, interact with key-persons and escalate when necessary
  • Able to Continuously learn and adapt to new customer environments and UMAX upgrades
  • Able to adjust quickly to changing priorities
  • Bachelor’s degree in an IT related field or similar relative experience
  • Ideally, Business application support with an ERP/CRM package involving Billing, Customer Interface, GL, AR, collections,
  • Utilities industry is a plus

What we offer…

  • Work for a Belgian-based ERP software company specializing in the utilities sector
  • Sincere opportunity for career growth in a medium-sized, fast growing company
  • Gain valuable experience in a fast-changing technology market
  • Market-driven compensation package
  • Greater Paid Time off than Industry average
  • Work with Belgians!

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Location:

  • Baltimore, MD (Preferred)

Work authorization:

  • United States (Required)

Required travel:

  • 25 (Preferred)