Case Management Specialist

BCFS Health and Human Service - Nashville, TN (30+ days ago)3.7

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Supervises: None, PRN as assigned

Summary: The case manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards.

To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:

Essential Functions:

  • Independently coordinate referrals, service planning and documentation of services for assigned caseload
  • Provide comprehensive, trauma-informed service and safety planning, including immediate risk reduction and short-term therapeutic interventions
  • Act as a liaison with stakeholders, including legal providers and immigration court.
  • Accept crisis calls and provide support to families in crisis.
  • Participate in weekly face to face or phone supervision with the supervisor.
  • 75% travel, including car, train, and flight transportation and overnight stays.
  • Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families.
  • Complete in-depth home study assessments and/or in-home family preservation services as assigned.
  • Participate in community meetings and directly advocating with stakeholders for child services.
  • Meet all deadlines required by program supervisor and federal partners.

Measurable Deliverables:

  • Meet all federal and state regulatory guidelines and standards that are applicable to this position.
  • Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
  • Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
  • Maintain a minimum number of weekly contacts with children and families.
  • Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety. Assessment must be child-focused, trauma-informed, and meet program quality expectations.
  • Provide family preservation interventions, including comprehensive safety planning and clinically-informed stabilization planning.
  • Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families' needs are addressed through best possible supports, and follow ups are conducted as needed.
  • Engage and involve children and their sponsors in the casework process.
  • Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
  • Meet all documentation expectations within the program-required timelines.
  • Comply with immediate reporting and response requirements for safety-related case issues in the field.
  • Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
  • Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
  • Participate in community meetings and actively communicate with stakeholders as required to ensure services are in place.
  • Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
  • Work evenings, weekends and holidays as needed or requested by position supervisor.
  • Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.
  • Maintain confidentiality in all areas of the service population and program operations.
  • Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.

Education: Required - 4 year bachelor's or undergraduate degree from an accredited Program/university, preferably in one of the following areas: social work, psychology, Criminal justice, sociology or related field of study

Strongly Preferred -- Graduate degree from accredited social work program/university. Licensed clinicians will receive priority hiring.

Experience: Required -- 3 years of related experience including experience working in crisis intervention and case management

Strongly Preferred -- 2 years of providing direct therapeutic service for children or families exposed to trauma

Preferred -- Experience in working with immigrant populations and child welfare

Credentials, Skills and Abilities:

  • Maintain current licenses and certificates required for the position including but not limited to First Aid CPR Emergency Behavior Intervention Other:
  • Will be certified in PRS Integrated Case Management and demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
  • Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
  • Provide proof of work eligibility status upon request.
  • Pass a pre-employment and biennial criminal background checks.
  • Demonstrate the ability to:
  • Respond sensitively and competently to the service population's cultural and socio-economic characteristics
  • Communicate effectively in writing and verbally in English and Spanish. Spanish verbal communication must be fluent, and English writing skill must be exemplary.
  • Work in a fast paced environment and maintain emotional control and professional composure at all times
  • Maintain computer literacy required to meet the responsibilities of the position
  • Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
  • Adapt immediately to changes in strike team assignments, dependent on program trends and federal directives.

6. Demonstrate a working knowledge of all Residential Services policies and procedures.

Job Type: Full-time


  • Case Management: 3 years (Required)


  • Bachelor's (Required)


  • Driver's License (Required)


  • Spanish (Required)