Full Job Description
American Century Investments ® is a leading global asset manager with over 60 years of experience helping investors achieve their financial goals. Serving a broad client base including financial advisors, institutions and individual investors, we offer a wide range of investment strategies across a variety of investment disciplines.
Privately controlled and independent, we focus solely on investment management. This empowers us to align our decisions with client expectations and concentrate on their long-term money management needs.
We are committed to providing institutional-quality, actively managed solutions with a performance-centered mindset. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives and ETFs.
Our culture of winning behaviors exemplifies our dedication to clients every single day. Delivering investment results enables us to distribute over 40% of our dividends—or more than $1.5 billion since 2000—to the Stowers Institute for Medical Research, a 550-person, non-profit biomedical research organization with a controlling interest in American Century Investments. Our dividend payments provide ongoing financial support for the Institute’s work of uncovering the causes, treatments and prevention of life-threatening diseases, like cancer.
Headquartered in Kansas City, MO, we also have offices located in New York; London; Hong Kong; Sydney; El Segundo, CA (Los Angeles area); and Mountain View, CA (Silicon Valley).
For more information, please visit americancentury.com.
The Client Services Specialist is accountable for facilitating positive interaction with American Century’s internal and external clients by providing transactional and service excellence. This individual interprets and completes a variety of sophisticated client requests, including account establishment for multiple registration types and financial and non-financial transactions. In this role, you’ll spend up to 8 weeks in training learning more complex transactions. Your performance results will be measured and evaluated throughout the life of the role.
Models the American Century Investments Winning Behaviors- Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitive Drive
Interpret and complete complex transactions for multiple account types in an accurate and timely manner using a variety of resources
Demonstrate knowledge retention and continuous progress by meeting or exceeding job performance benchmarks, beginning with training and through the life of the role
Demonstrate self-sufficiency by utilizing problem-solving and research skills, and online resources
Communicate professionally with clients by phone or in writing
Remain current on policies and procedures
Attend training, team, and department meetings
Support a team environment by successfully collaborating with internal clients and business partners
Accept constructive feedback in a professional manner
Adapt to change
Required Education and Experience
Associates degree or some college preferred (or any equivalent combination of education and work experience)
Previous client service experience
Proven ability to multi-task
Proficiency using multiple computer applications/programs simultaneously
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EOE Policy Statement : American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.