Full Job Description
This is a Part-Time temporary position in a Senior Living Community that includes weekends and holidays.
We are looking for someone who can provide exceptional customer service, answer phones, be the face of the company, and know their way around computer/ office equipment. Although we are a small team, we are a mighty team! Other qualities we are currently looking for include flexibility, reliable, works well independently while also being a team player, organized, and projects a professional appearance.
Schedule : Varies- weekdays/weekends, morning/noon/evening, Holidays, and Occasional Overtime. Hours Range from 7:00AM - 11:00PM and will mainly consist of 2-3 workdays a week. Flexibility with schedule is a Bonus. We will train the right addition to our team! Most hours needed are for our PM Shifts - 3:00PM-11:00PM and weekend AM Shifts - 7:00AM - 3:30PM.
Project a professional appearance: well-groomed, appropriately dressed.
Maintain a professional workspace: well-organized, lack of clutter, etc.
Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
Greet and direct visitors in a friendly and helpful manner.
Answer all incoming calls to the Masonic Home of CA standard.
Directs incoming calls and messages to appropriate staff or resident.
Assist residents with outgoing calls.
Demonstrate multi-tasking abilities in telephone operation.
Record accurate messages.
Maintain stock of paper and other office supplies.
Knowledge and understanding of role in emergency situation.
Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
Label newspapers for residents and staff for daily distribution.
Assist in general clerical and administrative functions as required.
Provide back-up support to Supervisor when needed.
Receive, coordinate, and distribute all mail and deliveries.
Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.
Communicates constructively in a respectful manner with team members and residents.
Works as a problem- solver in a solution-oriented manner.
Demonstrates reliability by consistently following through with commitments effectively.
Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
Reports equipment malfunctions and breakdowns as soon as possible.
Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.
Maintains good working relationship with co-workers.
Provide back-up support for other departments as appropriate.
Assist Transitions Coordinator with general clerical transitions functions.
Generate brochure request from emails and inquiry tracking forms.
Collating and copy transitions documents.
Assist Administration with administrative duties.
Performs general office duties during low volume periods to include sorting, collating, copying and data entry.
Maintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal tickets
Collect cash for postage for outgoing mail.
Collect cash when making copies for residents
Maintain petty cash
Update Cash Logs for Petty Cash, Lunch, and Postage
Generate POS receipts and does month end closing of POS.
Provide backup assistance for Medical Billings’ essential functions.
Administration Financial Management
SKILLS, ABILITIES AND EXPERIENCE
1 year experience on Multi-line Telephone Console (preferable but not required)
Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programs
Skilled in building relationships with residents, staff, and family members
Must be able to work under stress and to relate to aging persons
Must have a pleasant disposition at all times
Awareness of “Concierge Services”
As part of our commitment to health and safety for staff and residents, we require staff to be vaccinated for COVID19. We can assist you in obtaining your vaccination during the hiring process.
Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:
High School Diploma or equivalent
OBRA & TITLE 22 REQUIREMENTS
Ensures residents' rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage a complaint, are well established and maintained at all times.
Maintains confidentiality of appropriate resident care information to assure their rights are protected.
Reports all incidents/accidents, unsafe and hazardous conditions/equipment immediately. Follows established safety rules and regulations. Maintains work area in a clean, orderly and safe manner.
Postage Machine Writing Implements Copy Machine
Intercom Cell Phone Laminator
Telephone Headset 2-Way Radio Folding Machine
Computer/Peripherals Printer Alarm Systems
Telephone Security DVR Equipment Facsimile
Indoor in a modular office space. - Temperature controlled indoor environment
This job description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position.
Acacia Creek at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.
None for the Communications Clerk part time temporary position