Air Force Nonappropriated Fund (AFNAF) Services Career Program - San Antonio, TX



POSITION INFORMATION: Position is a Regular Full Time permanent position with benefits and 40 guaranteed hours per week. Pay may be negotiated and set within the advertised salary range with the exception of appropriated fund (APF) employees hired under the Portability Act. Applicants hired under the Portability Act may negotiate pay within the advertised salary range, but no higher than their previous rate of basic APF pay. Internal NAF applicants pay may be set according to applicable NAF pay setting rules.

This position will work directly under the Chief of Air Force Lodging.

This is a centrally-managed position in the FORCE SUPPORT Career Field. Relocation expenses (PERMANENT CHANGE OF STATION {PCS}) are authorized a funded PCS will be paid in accordance with NAF Career Program Guide, the Joint Travel Regulations (JTR), and applicable Air Force Regulations.

Duty Location: Air Force Services Activity, Lodging Division, Operations Directorate; JBSA-Lackland, TX

DUTIES AND RESPONSIBILITIES: Assists in the development of criteria to evaluate Air Force (AF) Inns to ensure that standards are being met. Identifies and recommends needed process/policy changes based upon evaluation of current program. Performs field visits to evaluate base-level lodging operation’s performance and customer service; provides staff assistance to improve local performance of the lodging operation. Conducts evaluations within accordance or AF Lodging Standards Checklist and provides feedback during base visits and evaluations to maximize customer service and operation efficiency. Conducts training (classroom and on-the-job training) for personnel assigned to all departments of the lodging function to meet current standards (e.g. customer service, efficiency). Performs follow-up with substandard performers to establish a get-well plan and works with those bases until performance and standards are met. Provides training for new lodging managers to develop a strategic plan to successfully manage their properties. Incorporates total property assessments into base visits/virtual reviews and provides feedback to resource management, construction, technology, and operations branches. Provides briefings to Air Staff, other DoD activities and base level personnel. Assists in management of the annual Air Force Innkeeper Awards program and Lodging Managers Conference. Assists in managing the Air Force Inn Training program on-site courses, courses conducted off-site, and web-based. Develops lodging course curriculum, facilitates class management, and instructs classes. Monitors base usage of web based training. Develops training budget. Manages and provides troubleshooting for the Educational Institute Courseline and WebFire training systems. Reviews and provides functional inputs to the Career Field Education and Training Plan (CFETP), Standard Training Aides (STAs) Home Station Training, and Force Support Combat training. This position may require TDY travel, sometimes on short notice, traveling by military or commercial aircraft or by any other designated means. Performs other related duties as assigned.


Must have Air Force Lodging experience (Lodging Manager, Assistant Lodging Manager, or Lodging Training Manager). Must have experience with hotel property management systems. Must have a solid understanding of AF Lodging Fund authorizations, capital requirements, facility, technology, standards, and training requirements and be able to teach base level managers in a coaching supportive role. Must possess the ability to analyze and evaluate trends in procedures, service, training, etc., and provide recommended policy change needed to achieve objectives of the AF Lodging Program. Must have the proven ability to communicate effectively, both orally and in writing. Must have experience in the use of personal computers and lodging automated systems. Must be certified by the Educational Institute, American Hotel and Lodging Association as a Certified Hotel Administrator, a Certified Rooms Division Executive, or a Certified Hospitality Trainer. MAJCOM/FOA/HAF experience is highly desirable. Must be able to satisfactorily complete a National Agency Check with Inquiries. Position covered under the NAF Career Program; incumbent required to sign a Mobility Agreement.

Based on Air Force worldwide locations and Mobility Agreement, United States citizenship is required to be appointed to a NAF Career Program position

"All Federal NAF Employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit."

Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable, will not be appointed.