CLINICAL OPERATIONS MANAGER, BURNS/PEDS

University of Washington - Seattle, WA4.2

Full-timeEstimated: $79,000 - $100,000 a year
Skills
Join Harborview Medical Center for an outstanding opportunity as Clinical Operations Manager for Burn and Pediatric Trauma.

RESPONSIBLE TO: Associate Chief Nursing Officer/Assistant Administrator

SUMMARY: Under the oversight of the Assistant Administrator, will provide leadership, coordination, and education for the implementation of burn and pediatric patient safety practices across the medical center in order to improve the quality and safety of patient care. Support the advancement of healthcare practices across the medical center through collaboration with Patient Care Services, Ambulatory and Allied Care Services, Patient Safety, and Medical Staff. Emphasizing service excellence, patient safety, staff safety, and organizational integration, provides leadership and resources that promote the following.

Competency Assessment and Development
Plans, implements and evaluates centralized pediatric specialty orientation for defined job classes.
Promotes development of unit specific orientation for pediatric specialties
Collaborates with clinical education department staff for core and unit based pediatric orientation processes
Collaborates in the development/revision of core and clinical pediatric competencies.
Collaborates with unit leadership in the development and validation of unit specific pediatric competencies
Develops, evaluates, and updates tools and resource materials that are utilized in pediatric orientation and on-going career development to assure readability, current standard practices, competency based criteria, etc.

Continuing Education
Promotes and supports a high functioning environment that fosters continuing learning and professional development.
Collaborates on planning, implementing and evaluating educational offerings designed to enhance pediatric delivery of quality care and safe practices. (In-services, clinical education, vendor equipment education).
Collaborates on planning, implementing and evaluating educational offerings designed to enhance staff leadership and operational decision making and educational strategies to support staff in pediatric job or role transition.
Facilitates formal CEARP review and maintains CEARP provider status.
Assists nursing staff in identifying and meeting their ongoing pediatric related educational goals.
Utilizes theories of adult education and interactive learning in formal and informal trainings.
Collaborates won planning, implementing and evaluating programs that support burn and pediatric education and development (for example, ENPC, Burn Core, Advanced Burn Core, Peds Core, orientation, etc.)
Facilitates, provides and evaluates development of pediatric educational modules and training plans.

Consultation/Support of Educational Priorities
Acts as educational resource to support quality patient care via collaboration with nurse/department managers, staff and other members of the health care team
Consults with other staff and team members on specific unit burn and pediatric programs and projects.
Anticipates and plans to meet learning needs based on changes in health care delivery and the organization’s dynamic needs.
Consults and collaborates with community agencies/other hospital/professional organizations.
Participates in departmental pediatric policy and procedure development and interpretation for members of the health care team
Promotes research based nursing practice.
Maintains professional relationship through memberships in professional organizations, networking, and high professional visibility (certification, speaking, publishing, etc).
Develops and maintains a standard library of pediatric trauma and burn educational handouts for patients, families and outside agencies. These handouts will reflect current clinical practice and adhere to uniform standards of readability and design.

Patient Care Management
Maintains expert clinical knowledge base related to practice standard for the burn and pediatric population.
Maintains appropriate age related competencies for assigned areas.
Works closely with all team members including, but not limited to, providers, bedside nurses, therapists, social workers and unit discharge facilitators.
Actively engaged with burn and pediatric faculty and residents to provide guidance in Harborview care protocols and processes.
Aids in education of patient and family around diagnosis, clinical management and hospital course.
Acts as a timely resource to staff in problem solving involving burn and pediatric clinical issues.
Participates in burn and pediatric documentation and order set development as needed.
Active in Burn and Pediatric Committees to facilitate development and deployment of standards and initiatives.

Quality Improvement/Registry/Research
Identifies pediatric quality issues and collects specific QI data on an ongoing, real time basis.
Coordinates data getting to Trauma and Burn Registry with Trauma Program QI Manager
Evaluates Burn and Pediatric QI trends and collaborates with other team members to implement correction plans
Reports trauma and burn pediatric QI issues to medical and nursing leadership
Participates in multisystem benchmarking projects as needed.
Screens admitted burn and pediatric patients for adherence to clinical protocols. Documents and communicates exceptions to care team and service chiefs.
Participates in communication of QI issues to referring facilities, pre-hospital care providers and facilities to which patients may be referred after discharge. (This will be coordinated through the Trauma Program Manager)
Ensures outcome data are collected and shared to facilitate accurate QI reporting.
May be involved in development and/or implementation of a plan to correct the QA concern with the care team

Internal Relations /Teamwork
Promotes an open, respectful, collegial, and enjoyable working environment.
Resolves conflicts tactfully, flexibly and diplomatically.
Demonstrates ability to compromise, cooperate, and negotiate appropriately.
Demonstrate maturity, poise, responsiveness and judgment in day to day activities.
Collaborates and promotes team building with all disciplines and departments.
Inspires teams and individuals to give their best to achieve desired patient, team and organizational outcomes.
Creates an environment that is conductive to staff growth, development, and satisfaction.
Maintains a strong reputation as a competent, quality resource.
Respects and welcomes diversity in staff and team.

Organization/Time Management/Decision Making/Leadership
Establishes effective work priorities, methods and project flow.
Meets deadlines, project goals, and follows up on staff/clinical/customer satisfaction issues in a timely manner.
Displays resourcefulness and innovation in decision making, problem solving, and trainings.
Maintains accessibility, response and follow through to off shift and weekend staff.
Assumes responsibility for own professional learning needs including attendance at relevant educational offerings, completion of annual evaluation and competencies.
Participates and provides leadership to organizational committees, taskforces, and work groups.
Demonstrates ability to consider the impact of decisions and actions on the overall organizational mission and goals.
Models service excellence in daily practice.

Burn and Pediatrics Clinical Operations
Provides clinical leadership and direction for daily burn and pediatrics operation activities in conjunction with the Assistant Administrator and Chief of Burn and Pediatrics, and Burn and Pediatric staff.
Serves as a burn and pediatric resource for staff throughout Harborview Medical Center.
Provides direct support of staff, patients, and families in education and care continuum needs related to Pediatrics.
In conjunction with the Assistant Administrator, Chief of Burn and Pediatrics and Chief of Trauma, assists in the development of evidence-based standards, protocols, guidelines, policies and procedures for burn and pediatric patients.

Healthcare Team Development and Education
Aligns self with other operational educators to ensure coordination and collaborative of educational initiatives directed at staff/faculty.
Leads educational activities related to Pediatrics across the spectrum of healthcare workers.
Promotes and supports a high functioning environment that fosters continuing learning and professional development.
Utilizes innovative methods to teach, communicate, and disseminate burn and pediatrics practices to improve patient safety and clinical outcomes.
Facilitates, provides and evaluates development of educational modules and training plans in burns and pediatrics.
Tracks, insures and documents compliance of all identified staff with State Pediatric Education Requirement(PER) for trauma center designation.
Incorporates teamSTEPPS training for members of the healthcare team in order to promote Burn and Pediatrics practices and prevent healthcare-associated infections.

Professional Accountability
Models ethical conduct, service standards, confidentiality in day to day practice.
Is open to constructive feedback and integrates recommendations into practice.
Initiates, responds to and participates in organizational changes in a constructive, supportive manner.
Maintains professional relationship through memberships in professional organizations, networking, and professional visibility (certification, speaking, publishing, etc.).

Regulatory
Participates in regulatory activities related to burn and pediatrics and patient safety.
Maintains a safe environment, identifies and reports all safety related issues to the proper departments.
Uses HMC policy and procedures, reference manuals and qualified resources for guidance
Responds appropriately to emergency situations and drills
Ensures related practices and teachings are compliant with regulatory agencies and standards.
Intervenes to address illegal/unethical/unprofessional professional practice of any member of the health care team
Promotes practices and decisions that reduce human error and promote staff/patient safety
Participates in development and implementation of quality improvement programs across units/specialties
Participates in the preparation and process of regulatory surveys, trauma center designation and burn verification, pediatric Beacon application
Identifies and explores ways to support a cost –effective environment.

Administrative
Ensure that burn and pediatric issues are addressed in the development of larger HMC policies, procedures and standards.
Participate in Trauma Council and Trauma Program management meetings
Participate in monthly Burn and Pediatric Committee and Burn and Pediatric M&M meeting
Primarily responsible for burn and pediatric trauma designation process (including application, site visits, and response to findings)

Knowledge, Skills and Abilities
Ability to coordinate information gathering and dissemination within a complex administrative system
Ability to lead multidisciplinary implementation projects
Ability to analyze data for opportunities for improvement in care
Demonstrate ability to work effectively and efficiently within teams and independantly, strong interpersonal skills
Highly self directed
Demonstrated ability to organize and teach educational offerings
Knowledge of hospital envrionment and healthcare trends
Advanced written and verbal communicaion
Flexibility in meeting workload fluctuations
Working knowledge of pediatrics

REQUIREMENTS:Requirements:
Requires BSN degree in nursing.
Requires 4-5 years professional nursing experience, including burns and peds experience.
Demonstrates ability to put together successful programs, work processes, work products.
Demonstrated ability to work effectively within multi-disciplinary teams with strong interpersonal skills.
Highly self directed.
Ability to coordinate information gathering and dissemination within a complex organizational system.
Ability to analyze data.
Advanced written and verbal communication.
Flexibility in meeting workload.

Desired:
Experience in a Level I/II trauma center.
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