- High School Diploma or GED
- Customer Service
- Communication Skills
- Computer Skills
- Food Handler Certification
- Food Service
Nutritional Services Ambassador I, is responsible for helping to sustain the highest quality food service and nutritional care for customers consisting of patients, guests, and the RGH family. He/she will be the embodiment of the hospital’s mission, vision and values. Under the direct supervision of the director, the Nutritional Services Ambassador I performs a variety of food service and dish duties. They will safeguard each customer experiences the highest level of personalized service.
Promote the mission, vision, and values of the organization and exemplify them through food hospitality
Greet all patients, families, employees and hospital visitors with a positive, cheerful attitude
Exhibit exceptional customer service skills and look for opportunities to go above and beyond to meet customer’s needs
Loads, unloads, and oversees dish washing machine
Washes items by hand
Puts clean dishes and utensils away properly
Dispose of food waste appropriately as per established guidelines
Disposes of garbage and boxes in appropriate manner and as needed
Performs assigned cleaning duties on a daily basis
Performs special cleaning duties as assigned by the Director
Serves food on the cafeteria tray line
Runs cash register in RGH Café when needed
Maintains RGH Café tray line in a clean, neat and organized manner
Assist in the stocking of all areas in dining room
Helps maintain the cleanliness of the RGH Café dining room
Delivers items as requested by patient care units or patients
Returns carts to kitchen as designated times
Assists where needed and performs other related duties as assigned by Director
Maintains a good working relationship, both within the department and with other departments
Observes infection control practices at all times
Performs any or all of the duties in the kitchen, tray line, cafeteria, and dish room as required by staffing problems
Perform other duties as assigned
Adhere to dress code, appearance is neat and clean.
Complete annual education requirements.
Maintain patient confidentiality at all times.
Report to work on time and as scheduled.
Wear identification while on duty.
Maintain regulatory requirements, including all state, federal and local regulations.
Represent the organization in a positive and professional manner at all times.
Comply with all organizational policies and standards regarding ethical business practices.
Communicate the mission, vision and values of the organization.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services
High school diploma or equivalent
Must have Food Handler’s certification or ability to obtain with ninety (90) days of employment
Experience in food services or hospitality setting preferred
Basic computer proficiency
Knowledge, Skills, and Abilities
Strong organizational and interpersonal skills
Well-developed written and verbal communication skills necessary
Ability to determine appropriate course of action in more complex situations
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
Ability to maintain confidentiality of all medical, financial, and legal information
Ability to complete work assignments accurately and in a timely manner
Ability to communicate effectively, both orally and in writing
Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Physical Requirements and Environmental Conditions
Working irregular hours including call hours
Physically demanding, high-stress environment
Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
Pushing and pulling heavy objects
Full range of body motion including handling and lifting patients
Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.