Patient Care Coordinator

The Sleep Wellness Institute - West Allis, WI (30+ days ago)

Full-timeEstimated: $25,000 - $33,000 a year


The Sleep Wellness Institute, (TSWI) Wisconsin’s largest independent and fully accredited sleep disorders center, is looking for a confident and self-motivated Patient Care Coordinator. As Wisconsin’s preeminent center for the diagnosis and treatment of all sleep disorders for both adults and children, The Sleep Wellness Institute seeks to employ a professional, enthusiastic, and self-disciplined candidate who is able to manage a high volume of responsibilities. The candidate will be responsible for scheduling patients and providing telephone management for The Sleep Wellness Institute.

Qualifications: Qualified candidates will have 2- 5 years of experience in patient contact/customer service, both in person and over the phone, with a proven track record of handling outbound calling and “closure” rates. Prior experience within health care setting is preferred, as well as prior experience in a selling environment. SPANISH/BILINGUAL is helpful!

Responsibilities include, but are not limited to:

  • Perform customer service scheduling responsibilities through a high volume inbound and outbound call environment, similar to a call center
  • Identify and communicate business challenges and opportunities within assigned phone lists.
  • Demonstrate proficiency in all computer skills, utilizing microsoft and excel products, but also familiar with Electronic Health Record keeping systems.
  • Exhibit high proficiency and understanding of all TSWI services, methods, and processes.
  • Maintain the highest level of professionalism in attitude, behavior, and appearance.
  • Work within a collaborative and team-oriented environment.
  • Work closely with TSWI business partners to identify and cultivate areas of development.

Other Responsibilities: Scheduling Responsibilities:

  • Schedule all assigned clinical consultation appointments.
  • Ensure all appointments are scheduled appropriately, according to the availability of the staff physicians.

Insurance Responsibilities:

  • Obtain, verify, and document patient history and demographics.
  • Verify insurance eligibility when necessary.

To Qualify:

  • 2-5 years of prior healthcare scheduling experience required, preferably in an outbound calling environment.
  • Ability to show the tenacity to meet call quotas and scheduling numbers

Job Type: Full-time


  • healthcare: 2 years (Required)


  • High school or equivalent (Preferred)


  • Spanish (Preferred)