Company
At ManageCasa, we seek driven, enthusiastic professionals who want to join our client-facing organization. We’re passionate about making the best property management software in the world. If you like to work for an amazing company, have the drive to succeed, and love to work with great people, ManageCasa is for you!
ManageCasa is one of the leading startups in the #PropTech space and has built an all-in-one rental and community property management software designed to help real estate professionals take control of their business by streamlining their accounting, rent payments, maintenance, communication, and leasing processes and a lot more in the cloud.
We are hiring talented Success Managers to join our team. If you're a great customer relationship builder and love to explain SaaS products, ManageCasa Inc.. is a great place to grow your career. You'll be glad you applied to ManageCasa Inc..
Job Overview
The Success Manager provides amazing service that makes our customers love us. The role is to ensure a successful onboarding for new customers as they transition from previous property management software to ManageCasa. This is a very important phase of the customer journey, and the Success Manager is responsible to drive customers’ future successes. Success Managers work with Account Executives & the support team to ensure customers are implemented and onboarded successfully, set up for long-term success, able to realize value quickly and become daily users of ManageCasa and it’s value-added services.
This is the ideal opportunity for motivated individuals who provide excellent customer service while maintaining an organized queue of internal tasks. Successful Managers have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills. New hires complete a formal training program to develop extensive product knowledge, which is invaluable for future career opportunity at ManageCasa.
Responsibilities
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Master the product through a formal onboarding program and continued learning.
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Gather, analyze and process customer data during data migrations.
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Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight.
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Complete assigned tasks in an organized manner to ensure project deadlines.
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Proactive outreach to ensure customer success during their first 90 days post-live.
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Provide timely response to customer inquiries via phone and email.
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Enhance customer satisfaction by providing distinctive service in all interactions.
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Establish a trusted advisor relationship to ensure customer satisfaction.
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Utilize Zoom to provide efficient face-to-face customer service.
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Utilize Hubspot Support to manage customer interaction and inquiries.
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Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks.
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Receive direction from Customer Success Director and Manager of Customer Success
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Serve as an ManageCasa brand ambassador to create promoters within industry
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Represent Success management department at offsite meetups and customer conferences with customers and prospects
Qualifications
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BA/BS/BE degree required
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Exceptional customer relationship building skills
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Excellent written and oral communication skills
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Strong analytical capabilities for advanced problem-solving
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Demonstrable leadership skills
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Ability to influence decision-making and change
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Highly organized and strong ability to multitask
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Have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills
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Ability to display good judgment
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Ability to work cross-functionally in a fast-paced environment
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Ability to follow through on tasks until completed
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Ability to develop trusted relationships and find creative solutions
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High degree of flexibility
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Experience with Microsoft Excel
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Property Management Software knowledge is a PLUS
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Accounting knowledge is a PLUS
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SaaS experience and/or property management experience desired
Our commitment to you
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Organizational support to help you become a product expert
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A servant leadership culture focused on helping you develop and progress as a success management professional
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A team that is intellectual curious, dedicated, and has a willingness to get the job done
What makes ManageCasa different?
We've shared a lot about what we're looking for, and now it's only fair that we share what you can expect from us. We could write pages on this, but felt this really summed it up:
“....I’ve always thought that highlighting foosball, beer fridges, and a laptop and HD secondary monitor are not really highlighting what’s special about our company-it would make us sound like any other start-up that’s trying to distract people from their less-than-amazing benefits with shiny objects.
Benefits
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Competitive salary
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Health insurance
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Equity compensation with a fast growing startup company
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