DMV Customer Services Center Assistant Manager III - Fairfax Westfields CSC

Virginia Department of Motor Vehicles - Fairfax County, VA3.8

30+ days ago
Recruiting for an Assistant Manager Position for the Fairfax-Westfields CSC. Assists the manager and supervises staff in direct service delivery in a DMV Customer Service Center including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services. Assists the manager by coordinating and supervising DMV programs and services in the assigned customer service center including human resource functions, facilities, service and financial operations, and the safety and security of DMV employees, assets and information. Assumes the duties and responsibilities of the CSC Manager in his/her absence. All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.

Minimum Qualifications
Possesses a strong customer service focus. Some knowledge of organization management principles and practices for service operations. Working knowledge of administrative principles and practices related to budgetary control, facilities management, contractual agreements, and human resources management. Working knowledge of established accounting and inventory control principles and practices; and of basic data collection and analysis techniques. Working knowledge of computer information systems, databases and personal computers and how they support service operations. Demonstrated ability to effectively manage and coordinate the operations of a service facility. Demonstrated ability to effectively interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures. Demonstrated ability to analyze data to determine the impact on operating procedures, personnel and costs; and to draw logical conclusions and make recommendations for operational adjustments. Demonstrated ability to accurately manage and account for revenues, expenditures and cash and non-cash secure assets. Demonstrated ability to effectively supervise, train, counsel and coach operational staff. Demonstrated ability to work under pressure during peak workload periods. Demonstrated ability to effectively utilize a personal computer and word processing and spreadsheet software to create business correspondence and reports. Demonstrated ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of organizational personnel and a diverse customer population. Ability to successfully complete all required employee training in addition to training in road testing procedures and techniques. Ability to lift 10-25 lbs. Ability to perform work tasks at various work stations within the service center as assigned, including but not limited to front counter, information, camera, road tests, and examination room. Must be willing to work Monday-Saturday with varying hours to meet agency business needs.

Preferred Qualifications
Preferred high school education or GED.

Special Requirements
Must be at least 21 years old.