Service Writer

Sunbelt Transport Refrigeration, Ltd - Miami, FL (30+ days ago)


About company:

Sunbelt Transport Refrigeration (www.sunbeltcarrier.com) is a full sales and service dealer for Carrier Transicold (NYSE: UTX). Our superior service options and technical support keep our customer’s transport refrigeration equipment (reefers) on the road and operating at peak efficiency. With operations in Fort Myers, Jacksonville, Miami, Orlando, Palm Beach, and Tampa, we’ve got you covered!

Job responsibilities:

Setting, confirming and preparing for appointments with customers to expedite their service experience

Greeting customers in a timely and friendly manner and recording and relaying their concerns to the technician working on the unit

Provide quote to customer for recommended service work (i.e. total repair time, what needs to be fixed and why, total cost of repair, and estimated time to completion); receive authorization from customer to proceed; and then assign work to a technician

Communicating frequently with Technicians and Parts Managers to ensure timely completion of work

Deliver consistent and timely follow-up with customers regarding the status of their units

Answer office phones throughout the day

File customer paperwork.

Job requirements:

3+ years of experience working as a Service Writer/Coordinator at a high volume auto or truck dealership or a Leasing Company. Reefer experienced preferred.

Bilingual (Spanish/English)

Associates Degree or greater

Good communication skills

Ability to work in a fast-paced work environment and multi-task effectively

Strong follow-up skills

Professional appearance and strong work ethic

Basic computer/internet skills

Job benefits:

Medical and dental plan

Paid vacation, sick, and holiday

401(K) matching

Job Type: Full-time

Salary: $32,000.00 to $38,000.00 /year

Experience:

  • Service Writer: 3 years (Required)

Education:

  • Associate (Preferred)

Language:

  • English & Spanish (Required)