Sunbelt Transport Refrigeration (www.sunbeltcarrier.com) is a full sales and service dealer for Carrier Transicold (NYSE: UTX). Our superior service options and technical support keep our customer’s transport refrigeration equipment (reefers) on the road and operating at peak efficiency. With operations in Fort Myers, Jacksonville, Miami, Orlando, Palm Beach, and Tampa, we’ve got you covered!
Setting, confirming and preparing for appointments with customers to expedite their service experience
Greeting customers in a timely and friendly manner and recording and relaying their concerns to the technician working on the unit
Provide quote to customer for recommended service work (i.e. total repair time, what needs to be fixed and why, total cost of repair, and estimated time to completion); receive authorization from customer to proceed; and then assign work to a technician
Communicating frequently with Technicians and Parts Managers to ensure timely completion of work
Deliver consistent and timely follow-up with customers regarding the status of their units
Answer office phones throughout the day
File customer paperwork.
3+ years of experience working as a Service Writer/Coordinator at a high volume auto or truck dealership or a Leasing Company. Reefer experienced preferred.
Associates Degree or greater
Good communication skills
Ability to work in a fast-paced work environment and multi-task effectively
Strong follow-up skills
Professional appearance and strong work ethic
Basic computer/internet skills
Medical and dental plan
Paid vacation, sick, and holiday
Job Type: Full-time
Salary: $32,000.00 to $38,000.00 /year