VCU Health System's IM-DALTON ONCOLOGY is seeking a full time Pt Surgery Scheduling Coordinator to coordinate and schedule appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). Responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations. Responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service. Works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.
Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time. Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.
High School Diploma or equivalent
Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
Minimum of three (3) years experience with third party medical insurance, HMO and managed care
Associate Degree in Business Management or closely related field from an accredited program
Four (4) years previous experience in surgery scheduling
Previous experience with CPT and ICD-9 coding for medical claims processing
Work experience using GE/IDX, Cerner
Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
HR Use Only: PTO