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Job Description Summary:
Can’t stand a desk job? Enjoy cars? Don’t want to be stuck inside all day? The Guest Service Team at The Abbey Resort is the perfect place for you! Your ability to create the perfect first impression is vital to resort success. You and your team set the tone of the resort and exceed expectations while doing so. What are we looking for? Attention is key, your care for the guest and attention to their needs shapes their entire experience. You take pride in your ability to take on any task given to you, whether it be parking cars, delivering luggage or transporting guests to the city of Lake Geneva. You exceed expectations with ability to work closely with departments throughout the resort and the positive attitude you provide everyone with. Lastly, you strive to achieve success of the overall resort and give guests a memorable experience.
REPORTS TO: Shift Captain/ Guest Services Supervisor
As a bell person you will be responsible for transportation of guest luggage to and from the resort, guest rooms and vehicles. Responsible for various task in the Hotel related to guest service such as guiding a guest to a room or event, valeting their car and taking care of their luggage.
High School Diploma or equivalent
Valid Driver's License
Prior guest service experience desirable
Able to stand at attention for 8 hour shift
Able to lift a minimum of 50 pounds
Overall good health
Reports for duty on time and in neatly pressed uniform.
Greets guests and assists them to their rooms with luggage at check-in.
Identifies all safety features in route to the room.
Valet guest vehicles as requested
Checks the condition of the room, shows features to the guests.
Explains hotel services and facilities to the guests.
Assists guests, upon request, from room with luggage at checkout.
Stores and keeps secure the luggage of any registered guests.
Distributes guest messages and packages.
Maintains operation and cleanliness of resort vans.
Assists in transportation of guests via the resort vans
Performs the Doorman's duties in his absence.
Maintains the cleanliness and organization of the bell stand, closet, and the main lobby.
Performs all other related duties as assigned by the Shift Captain or the Guest Services Supervisor
Equal Opportunity Employer M/F/D/V