Troubleshoot, repair, recondition, and service Caterpillar and other Empire allied machines, systems and power train components. Troubleshoot; diagnose malfunctions and failures of machines electrical, hydraulic and power train components. Must be able to identify and evaluate root cause failures through the use of electronic tools, schematics and other trouble shooting methods. Be able to demonstrate proper communication methods in order to effectively explain equipment conditions, machine status and recommendations, to customers, associates and management.
Troubleshoot and diagnose equipment malfunctions and failures.
Maintain good customer relations and support for corporate marketing objectives.
Repair, recondition, and maintain equipment and components.
Prepare service reports.
Plan and control cost of repair jobs.
Maintain company equipment – keep in good clean orderly condition.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
Own and maintain required personal tools.
Learn and use Empire, Caterpillar and allied product procedures and systems.
Perform other related duties as assigned.
Maintain current MSHA card if work area requires.
Provide on-the-job training to technicians and helpers as assigned.
Work overtime as needed.
Travel to remote locations as needed.
Make warranty recommendations.
Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
Completion of eTRAIN test evaluation.
Must accomplish training and serve as a Green Belt in support of EMPIRE's Six Sigma program.
Work within and promote corporate values.
Skills & Abilities
Appropriate manner, conduct and grooming to adhere to company policy.
Must have interpersonal skills and mechanical aptitude skills.
Required to climb frequently
The physical demands are representative of those that must be met to successfully perform the essential functions of this job.
Required to squat or kneel frequently
Required to sit occasionally
Required to lift or carry 21-50 lbs
Required to use hands occasionally
Specific vision abilities include distance vision
Required to talk or hear occasionally
Specific vision abilities include depth perception
Required to stand frequently
Specific vision abilities include ability to adjust focus
Required to walk frequently
Required to reach outward frequently
The characteristics described here are those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to moving mechanical parts
Exposure high precarious places
Exposure to outdoor weather
Exposure to wet humid conditions
Exposure to extreme heat or cold
The noise level is loud.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.