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Check It Out!
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
What’s the Home Advisor Team?
Your team. The Home Advisor team is pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. The Home Advisor Team provides a unique and unprecedented platform of services to our customers. Our formula for talent, our commitment to training & our technology tools enable our teams to connect the most relevant product solutions while delivering exceptional service to our Mr. Cooper customers all in one phone call.
Service & Sales. This role is responsible for diligently and empathetically servicing select customers and originating mortgage products through educational, needs-based selling across a range of products.
Team Learning & Culture: This role makes Mr. Cooper more customer-centric by innovating from the front lines. Team members will continually iterate to improve our processes and quality, while strengthening our understanding of customers to build deeper relationships. Team members share knowledge, raise ideas and support peers.
A day in the life…
No day will be the same, but some key responsibilities include:
Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 12 to 15 inbound calls per day)
Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions
Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences
Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management
Document learnings and regularly share back with team and leaders; actively contribute to team initiatives and shared goals; support teammates through peer mentorship and feedback
What’s in it for me?
A lot, in our opinion. We hope you’re excited as we are…
Opportunity to help shape and build a core business unit from the ground up
Career growth opportunity – this is a chance to break into Originations side of business and get licensed, build a new skillset with ongoing professional development, coaching, on-the-job learning, mentoring, career pathing
Competitive salary & benefits
Who we’re looking for
2 years of experience in financial services or sales atmosphere with quotas, metrics or goals with the ability to prioritize tasks in a fast paced environment
Excellent interpersonal, written and oral communication skills
Must have strong sales and closing techniques
Ability to take initiative and responsibility
Strong problem solving ability with multiple systems and scenarios
Organizational skills and attention to detail
Proficient in Microsoft Office/Excellent computer skills
Commitment to attain MLS License (Mr. Cooper provides paid training time and exam costs)
High school Diploma or equivalent - Degree preferred
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United States of America
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Originations - Dallas
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Visit our Media Room to learn more about Mr. Cooper, the largest non-bank mortgage servicer.