PSE SALES & SVCS/DISTRIBUTION ASSOCIATE

United States Postal Service - Orem, UT

Full-time
United States Postal Service
External Publication for Job Posting 10344072

If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the

examination may be limited.

Branch

Salt Lake City District

Job Posting Period

09/03/2019 - 09/16/2019

This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being

invited to take the exam. Examining will continue until capacity has been reached.

Job Title

PSE SALES & SVCS/DISTRIBUTION ASSOCIATE

Facility Location

MOUNTAIN SHADOWS

877 E 1200 S

OREM, UT 84097-9998

APPLICANTS MAY ALSO BE REQUIRED TO WORK AT THE FOLLOWING LOCATION:

222 W CENTER ST OREM, UT 84057-9998

CONTACT INFORMATION: SUNNIE.R.BULLETTS@USPS.GOV

Position Information

Title: PSE SALES & SVCS/DISTRIBUTION ASSOCIATE

FLSA Designation: Non-Exempt

Occupation Code: 2395-0017

Non-Scheduled Days: Varies

Hours: Varies

Window training is required after hire, followed by an end-of-training test on which employee must qualify to remain

employed.

Postal Support Employees (PSE) hold temporary appointments for periods not-to-exceed 360 days. Subsequent

appointments after a 5 day break in service may be offered but are not guaranteed and should not be expected because the

use of PSEs is discretionary and subject to business needs.

PSEs can be scheduled any hours and the position is intended to be very flexible, including weekends and holidays as

needed. PSEs must be available to work when needed.

BENEFIT INFORMATION:
Non-career 360-day term with possibility of reappointment. May lead to career position. Benefits include PTO at 1 hr for every

20 hrs in pay status, holiday pay for 6 holidays, and pay raises per APWU National Agreement. Immediately eligible for

USPSHB Plan with a $125 employer premium contribution. Contribution towards greater than Self Only is 65% (75% if

reappointed). Upon a conditional reappointment to a 2nd 360-day term after a break in service of no more than 5 days,

eligible for: health insurance under FEHB with Postal premium contributions towards APWU CDHP; dental and vision

insurance through FEDVIP; flexible spending accounts through FSAFEDS and long term care insurance through FLTCIP.

Wounded Warrior leave available if eligible.

SALARY RANGE: $17.19 per hour paid bi-weekly

FINANCE NUMBER: 496631

Persons Eligible to Apply

All U.S. Citizens, lawful permanent resident aliens, citizens of American Samoa or other territory owing permanent allegiance

to the United States. Applicants entitled to veterans’ preference and/or covered by the Veterans Employment Opportunity
Act may apply for any posted position. Applicants must apply online at www.usps.com/careers to be considered for this

employment opportunity. You must have a valid email address to apply as communication regarding employment

opportunities, examinations (when applicable), and background checks will be sent by email. Please add the following email

domain addresses to your contact list to allow all correspondence to be received - @usps.gov; @jobtryout.net;

@psionline.com; @geninfo.com; @uspis.gov. EXAM: If an exam is required and you are invited to take the test, instructions

regarding the exam process will be sent to you via email. Please ensure you can receive email messages from our test

vendor and follow instructions carefully so you can be considered for this employment opportunity. SCREENINGS: You may

receive multiple requests for background checks in regards to this employment opportunity. Respond to all requests quickly

as we anticipate filling our vacancies quickly and nonresponses may result in disqualification for this opportunity.

Background Check

The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI
fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where
the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation,
the criminal background checks of individuals who have not resided in the United States or its territories for the preceding
5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only,
but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S.
government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or
as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background
check because of residency outside the United States, such individuals will be ineligible for Postal employment.

Functional Purpose

Performs distribution and a variety of sales and customer support services for products. Maintains pleasant and effective

public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures

commonly used.

DUTIES AND RESPONSIBILITIES

1. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and

selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and

delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and

responding to customer claims and inquiries, and providing information to the public regarding postal regulations.

2. Provides sales and customer service support by greeting customers and explaining store layout; determining special

interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance;

and answers customer inquiries when needed.

3. Provides product and service information to customers, including informing customers regarding special offers;

suggestive selling related merchandise; promoting products based on customer needs. Provides additional information

regarding product features and services.

4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale

system. Assists customers with transactions.

5. Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures

display and selling areas, work stations, and storage areas are presentable to customers.

6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on

display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to

the attention of the appropriate supervisory presence.

7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit

balances.

8. Checks and sets post office stamp-vending machines and postage meters.

9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.

10. In addition, may assign and clear accountable items.

11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the

distribution scheme established for the office, branch or station.

12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current

distribution schemes.

13. Follows established safe work methods, procedures and safety precautions while performing all duties.

14. Performs other duties as assigned.

PSE SSDAs perform a variety of clerical duties in mail processing and retail/customer services to support day to day

operations.

Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching.

PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service

window selling postal products & services to customers. Applicants must be able to perform the duties of the position with or

without accommodation.

SUPERVISION

Supervisor of unit to which assigned.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated
and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and

experience the following requirements:
Requirements

1. BARGAINING UNIT QUALIFICATION STANDARD 2395_0017 (2395-0017) PSE SALES & SERV/DISTR ASSOC

DOCUMENT DATE: March 16, 2019

FUNCTION: Performs distribution and a variety of tasks to support sales of products and services. Maintains professional

and effective public relations with customers and others requiring familiarity with postal laws, regulations, and current

procedures.

DESCRIPTION OF WORK: See the Standard Position Description for the Occupation Code given above.

REQUIREMENTS:
421 SALES AND SERVICES (V3.9) - Essential Scale: Yes/No_Qualification Proficiency: Yes Computer Based Exam

KNOWLEDGE, SKILL, and ABILITY REQUIREMENTS: This section is composed of Knowledge, Skills, Abilities (KSAs) that

are required to satisfactorily perform the tasks of the position. Individuals must demonstrate that they possess a sufficient

level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these

tasks satisfactorily. Successful completion of the applicable testing procedure(s) is sufficient to demonstrate at least minimum

competency to perform these tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by

describing examples of experience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA

is disqualifying.

1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as

well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate

orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and

providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as

addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently

refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform

work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to

gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g.,

on forms, and using it to identify the appropriate course of action to resolve ato resolve a situation based upon postal laws,

regulations, and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing

work assignments and working toward task completion. 7. Ability to safely perform the duties common to the position.

EXAMINATION REQUIREMENTS:
Applicants must successfully complete the Virtual Entry Assessment – CS (477).

TRAINING EXAMINATION REQUIREMENTS:
Individuals who qualify and are selected under this standard will be required to complete prescribed training satisfactorily to

demonstrate possession, through testing and/or practical demonstration, each of the knowledge, skills and abilities covered

at the level required by the job. Failure to demonstrate any KSA is disqualifying. The following KSAs are covered by this

prescribed training:
1. Ability to sell products and services includes providing timely and courteous customer service, persuasive selling to

customer needs, providing product information, creating/maintaining an aesthetically pleasing retail environment and

completing sales transactions. 2. Ability to interact with a variety of customers to gather information, evaluate service needs

and respond appropriately to unique customer situations. 3. Ability to identify and analyze problems by gathering information

from both oral and written sources and developing an appropriate course of action to resolve the situation. 4. Ability to

exercise courtesy and self-control in providing appropriate customer service to accomplish established goals of the functional

area. 5. Ability to use technology-based business equipment, such as calculation equipment or computers sufficient to

process customer transactions, input data, and produce numeric and written reports. 6. Knowledge of financial procedures

such as the terminology, materials, techniques, and procedures used in maintaining accurate records of disbursements,

receipts and other financial information and loss prevention. 7. Knowledge of postal products and services including

appropriate Postal regulations regarding mail service (e.g., domestic and international mail requirements, classes of mail).

PHYSICAL REQUIREMENTS: Individual must be physically able to perform efficiently the duties of the position.

ADDITIONAL PROVISIONS: Sales, Services and Distribution Associates must work an assigned tour and days of work.

Sales and Services Associates must follow Postal Service policies and procedures for personal conduct at work, including

adhering to rules and regulations.

Sales, Services and Distribution Associates are required to provide service to the public. They must maintain a neat and

professional appearance in such interactions, including wearing a uniform and name tag when required.

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement
to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.

IMPORTANT INFORMATION:
Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans'
preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form
214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an
equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or
selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This
request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation
needed. The decision on granting reasonable accommodation will be on a case-by-case basis.

SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.