Associate Director, CAHPS Measure Improvement, Medicare

UnitedHealth Group - Minnetonka, MN

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

As a member of the national Medicare Stars Member Strategy team, this individual will be accountable for improvement of Star measures related to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) health plan survey. Working with partners across the company, this individual will define and drive strategies and programs to improve quality performance in areas such as member experience and network performance. This position interfaces with all levels of leadership and requires varying levels of communication skills for conveying analysis outcomes and recommendations. The position requires someone who can drill into the details to begin to resolve challenging health care problems. The individual will also be responsible for quality reporting, analysis and audits, and for developing plans and programs to support continuous quality improvement.

Primary Responsibilities:
Define and lead programs that support CAHPS measure improvement, including new and innovative solutions to achieve 4+ Star performance
Partner with data and analytics teams to identify opportunities and monitor performance
Define national best practices, and work with regional/contract-level partners to adapt as needed
Understand/use all reports and tools that support the national CAHPS program; develop new reports/tools if needed
Communicate and present findings, orally and visually in a way that can be easily understood by business counterparts
Build trust and form effective relationships with stakeholders by working collaboratively, providing timely performance updates, partnering on issue resolution/mitigation strategies, and monitoring resolution of identified issues to conclusion
Demonstrate adaptability in a highly changing environment, quickly shifting focus as priorities change

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
BA / BS Required or Equivalent Experience

5+ years work experience which includes experience in cross-functional business areas such as, strategic planning, member engagement or quality improvement

3+ years Previous experience with Medicare and CAHPS, HOS and STARS

Advanced Microsoft Office Skills with Word, Excel, Outlook and PowerPoint

Preferred Qualifications:
Critical thinker- this position will need to evaluate merits of new and innovative ideas and make sound decisions

Strong communicator - this role will need to be comfortable presenting program objectives, process, and performance in multiple setting

Self-motivated and demonstrates an innate ability to absorb new concepts, technical frameworks, program paradigms while employing them creatively to solve complex analytical problems

Strong relationship building skills with internal and practice teams to drive goal alignment

Strong presentation skills both written and verbal

Careers at UnitedHealthcare Medicare & Retirement.
The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.