Global Compensation, Pay Processing, Locally Employed Pay Processing Division (CGFS/GC/PPR/LEP)
Jeff Mounts, Managing Director, Global Compensation, (CGFS/GC)
The Bureau of the Comptroller and Global Financial Services (CGFS), Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. We provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. We are located in Charleston, South Carolina and Bangkok, Thailand where we manage one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. The primary goal is to provide world-class compensation services to customers.
U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston, Resource Management (RM) Bureau of the Department of State (DoS) in Charleston, South Carolina has a requirement for a Compensation Technician to perform compensation support in the office of Locally Employed Payroll. Locally Employed Staff Payroll (LE) provides compensation services to Locally Employed (LE) staff employed at U.S. Embassies and Missions around the world. LE Payroll support is located in Charleston, South Carolina and Bangkok, Thailand where a highly complex compensation environment is managed by providing compensation services to LE Staff in 180 countries and 140 currencies. Our services include time and attendance, payroll, customer support, withholding, benefits, record keeping and reporting for our LE Staff employees working overseas at our Embassies and Missions. LE Payroll services employees through 180 separate local compensation plans representing labor and employment laws and regulations of the host countries where we operate and applicable U.S. and Department of State laws, regulations, and policy. LE's primary goal is to provide world-class compensation services to our Locally Employed Staff customers. This position reports to the branch Chief, Brian Dixon.
- A four year degree or a two year degree and two years experience.
- Personnel must possess a strong attention to detail, top-notch customer service skills, flexibility, works independently, strong research skills, team-player, organizational, multi-tasking, customer service, oral and written communication skills.
- Experience working in high-volume, payroll environments is preferred
Software Systems Utilized:
- Primary responsibilities are T&A reporting, pay calculation, individual leave accounts, allotments of pay, and other individual pay matters for those paid under local compensation plans at serviced-posts. Specific Duties include, but are not limited to the following:
- Supports and promotes the CGFS quality policy and establishes, maintains and updates required QMS records for all assigned posts (e.g. country specifics).
- Demonstrates a comprehension of all applicable metrics and their performance measures and status.
- Participates in the development of QWI, forms, and reference documents within the LE QMS.
- Adheres to LE policies to ensure that only current and approved QWIs are utilized to conduct LE Payroll functional activities and ensures that nonconformities do not occur in employee's area of responsibility
- Proactive in continuously monitoring, developing, documenting, and implementing continuous improvements.
- Establishes and maintains master payroll records for individual employees in assigned countries in both the Locally Employed Payroll system and the LE Payroll document imaging system (DIS) according to established policies and timetables.
- In accordance with (IAW) Directorate policies, receives information on employees by various means, verifies authenticity and conformance with local compensation plan guidelines and office functional procedures, performs all necessary calculations, makes adjustments and verifies system acceptance through payroll projections.
- Ensures effective and timely customer service as well as facilitate vigilant internal controls, each pay period, all documents, actions and adjustments received by the second Tuesday of the current pay period should be successfully processed in both payroll systems IAW Directorate policies.
- Timely processing (for LE payroll system and DIS) in the proper sequence is essential to the control and integrity of the payroll cycle.
- Fully utilize the system acceptance process for every applicable transaction.
- Tracks incoming Time and Attendance (T&A) for assigned posts and ensures the proper files are successfully monitored, transmitted, uploaded and processed in the Locally Employed Payroll system according to established timelines and requirements.
- Audits, corrects and maintains report documentation for (T&A) files for assigned posts. Executes audit and correction tasks IAW established timelines and requirements.
- Contacts posts in order to resolve timeliness and/or content issues regarding missing, late, or inaccurate (T&A) submissions. In these cases, success and extent of resolution is determined by requirements IAW Directorate policies.
- Required to learn, understand, and operate all Locally Employed Payroll systems, functional procedures and Directorate policies. Takes initiative to investigate and comprehend post compensation and leave plans and researches plans to resolve concerns.
- Accurately and timely calculates and processes severance and termination/final payments in accordance with post compensation plans and Directorate policies.
- Main point of contact with the post payroll and personnel liaison(s) to resolve Locally Employed employee pay/personnel issues. Timely and completely resolves and responds to internal and external inquiries concerning payroll issues. Resolutions are prompt, courteous, and complete IAW with Directorate policies.
GFACS (Global Foreign Affairs Compensation System), Microsoft Office, LE Payroll System and CGFS Document Imaging System (DIS) & Cable Xpress
Period of Performance:
contractor is expected to work an 8 hour shift between the hours of 6:15 am - 6:00 pm (Core working hours are 9:00 am -3:00 pm. Work Schedule will be defined based on the work requirements of Global Compensation. Contractor has a non-compensated, 45-minute lunch Monday through Friday (between the hours of 11-2), excluding federal holidays observed at the government site. Performance under this task order may require work in excess of the normal forty-hour work week to include weekends as the workload requires it. Work performed in excess of 40 hours may be scheduled or unscheduled work and must be authorized by your Project Manager and DoS Management.
All personnel provided under this task order must be able to either possess or obtain a security clearance of “SECRET”, to be issued by Department of State, Diplomatic Security.
Formal Job-Specific Training Requirements:
- GFS10 - Reading and Understanding Fiscal Data
The position is paying $17.85 per hour (non-negotiable) and we offer a rich benefits package, to include: 10 paid Federal Holidays, Accrued Paid Time Off/Vacation, Medical/Dental, Tuition Reimbursement, 401k through Fidelity and much more.
Haynes, INC. is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment.