GOVERNMENT OPERATIONS CONSULTANT II - 67012002

The State of Florida - Tallahassee, FL3.6

Full-time
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Requisition No: 71607

Agency: Agency for Persons with Disabilities

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 67012002

Position Number: 67012002

Salary: $40,214.20-$48,500.00 Annually

Posting Closing Date: 08/30/2019

GOVERNMENT OPERATIONS CONSULTANT II– CS

AGENCY FOR PERSONS WITH DISABILITIES

STATE OFFICE –67012002–TALLAHASSEE, FLORIDA

***OPEN COMPETITIVE OPPORTUNITY***

THIS IS A CAREER SERVICE POSITION.

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children age 3-5 at high risk of developmental

disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency.

www.apdcares.org

DIRECT DEPOSIT PROGRAM - As a condition of employment, a person appointed to a position in State government is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

BACKGROUND SCREENING REQUIREMENT:
It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

THIS POSITION REQUIRES A BACKGROUND INVESTIGATION INCLUDING FINGERPRINTING, PURSUANT TO S. 110.1127(1), FLORIDA STATUTES.

WE HIRE ONLY U.S. CITIZENS AND THOSE LAWFULLY AUTHORIZED TO WORK IN THE U.S. APD PARTICIPATES IN THE U.S. GOVERNMENT’S EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-VERIFY). E-VERIFY IS A PROGRAM THAT ELECTRONICALLY CONFIRMS AN EMPLOYEE’S ELIGIBILITY TO WORK IN THE UNITED STATES AFTER COMPLETION OF THE EMPLOYMENT ELIGIBILITY VERIFICATION FORM (I-9).

ALL APPLICANTS SHOULD COMPLETE THE ON-LINE APPLICATION PROCESS. IF ASSISTANCE IS NEEDED TO APPLY FOR THIS POSITION, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287. RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED TO BE CONSIDERED FOR THIS POSITION. ANSWERS TO THE QUALIFYING QUESTIONS MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

REQUIREMENTS:
Open Competitive opportunity- Any applicant who meets the minimum requirements of the position.

Must have a bachelor’s degree or higher from an accredited college or university.

Must have experience conducting quality assurance reviews on programs in the human services field.

Must have knowledge and experience with data analytics to assess an organization’s performance and trends.

Must have experience in writing technical reports (i.e., research papers, quarterly and annual reports, and/or corrective action plans to address performance issues, etc.)

Must have experience using computer software to conduct data analytics and to write technical reports.

Must have work experience providing technical assistance and training to assist co-workers and/or customers to enhance their knowledge and overall work performance.

**NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application. **

***DUTIES:
Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, always acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.

This is a highly responsible position within the APD State Office to assist State and Regional Office staff to adhere to all applicable laws, rules, policies and procedures through the development and ongoing implementation of a compliant quality assurance process.

The incumbent in this position will work closely with State Office Process Owners in conducting quality assurance functions on the critical agency processes, including but not limited to the following:

Waiver enrollment of providers

Cost Plans / Significant Additional Needs (SANs) processing

Client enrollment and waitlist management activities

Provider enrollment and termination

Quality assurance and follow-up (PDRs/PORs/Alerts)

Residential licensing and monitoring

Training

Background Screening Compliance Requirements

Abuse, Neglect, and Exploitation Investigations

Incident Report tracking, follow-up, and trend analysis

Billing Discrepancy tracking activities

Provider Discovery Reviews / PORs / CAPS

IFS Funding for Waiver funded individuals

Emergency Management / FDENS Drills & COOP Plans

Assisting in the writing the APD iBudget Waiver Annual Report

Additional duties include:
Providing regions and state office staff with technical assistance, feedback, and policy support on the iBudget Waiver, APD operating procedures, Florida Administrative Code, and CMS’ Code of Federal Regulations (CFR).

Research best practices performed in other states for potential applicability to APD.

Provide / present quarterly / annual QA reports to EMT.

Provide support and resources to assist the Agency in developing and deploying provider and region score cards.

Facilitates development of plans of improvement for Region and State Office as needed to enhance consistency of standards to be performed and met

Look at best practices and identify efficiencies among providers and regions to share with others and coordinate their recognition of job well done.

Conduct trend analysis and assess potential health & safety / risk management issues that include:

Incident Report Tracking

Notices of Noncompliance & Administrative Complaints issued

Abuse, Neglect, and Exploitation reports and findings

Assist in the writing of the APD Annual Report

Assist State Office in development of Policies and Rules based on quality assurance concerns / observed trends.

Complete written reports to summarize the findings of regions’ compliance to APD policies and procedures, 393 F.S., F.A.C. and the CMS Rules, including the identification of deficiencies to be remediated.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tallahassee