Director of Infrastructure and Operations - Vice President

Republic Bank of Chicago - Oak Brook, IL3.7

Full-timeEstimated: $110,000 - $150,000 a year
EducationSkills
Overview

The role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure and operations. Leads the development of infrastructure strategy, architecture, service delivery standards and procedures for the enterprise. S/he will be responsible for the IT service delivery management of databases, servers, networks, storage, e-mail, directory and other technology platforms on-prem & cloud. This individual will manage a technical team along with managed service provider to deliver 24x7 support. Partner with the Information Security to ensure secure infrastructure and services. Manages the work efforts of supervisors/individual contributors with responsibility for all personnel decisions.

Key Responsibilities

Strategy & Planning

Design and implement plans to ensure infrastructure capacity meets existing and future requirements.
Work with stakeholders to define business and systems requirements for new technology implementations.
Ensure best practices are established for effective problem resolution for a high availability and performance
Develop, implement, and maintain policies, procedures, and associated plans for infrastructure administration.
Participate/lead the development of IT strategies in collaboration with the executive team.
Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
Direct development and execution of disaster recovery and business continuity plan.
Partner with business units to determine key issues and challenges need to be improved and determine effective solutions.

Acquisition & Deployment

Analyze existing operations and make recommendations for the improvement and growth of the infrastructure, systems and services
Develop proposals and negotiate with vendors, outsourcers, and contractors to infrastructure-specific products and services.
Assist with the planning and deployment of infrastructure security controls and practices.
Manage relationships and operational activities with managed service and technology providers.
Supervise recruitment, development, retention, and IT staff
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

Operational Management

Plan, direct and manage the operation of systems and network infrastructure. This includes Windows servers, application servers, storage, database servers, file and print servers, backup services, email servers and gateways, DNS, DHCP and Active Directory.
Manage and oversee the planning, design, implementation and documentation of all new infrastructure projects and upgrades to existing infrastructure.
Provide regular project status updates on schedule, budget, and deliverables.
Develop standards and operational procedures that support current and future operational needs.
Develop and implement departmental metrics and uptime statistics. Ensure timely resolution of service incidents and completion of service requests.
Develop and implement IT Change Management procedures.
Maintain infrastructure security, reduce threat profile, and secure vulnerabilities using best practices.

Required Skills
Strong technical proficiency with Windows, VMware, Dell storage systems, data networks, voice networks and cloud technologies
Excellent organizational and time management skills, with the ability to deliver commitments while juggling multiple priorities
Demonstrated ability to apply IT in solving business problems
Ability to develop and execute projects and drive performance improvement
Strong interpersonal, written, and oral communication skills.
Able to conduct research into issues and products as required.
Ability to present ideas in a user-friendly language.
Highly self-motivated and directed.
Strong attention to detail and customer service orientation
Proven analytical and problem-solving abilities.

Required Experience
Education & Certification

Four-year university degree or college diploma in the field of computer science and/or equivalent work experience.

Knowledge & Experience

10+ years in the technology field with 3+ years managing operations and IT infrastructure
5 years’ experience managing and delivering infrastructure design & deployment and operational excellence.
Strong technical proficiency with Windows, VMware, Dell storage systems, data networks, voice networks and cloud technologies
Hands-on experience in diagnosing and troubleshooting issues; effectively triage performance issues and perform root cause analysis.
Demonstrated ability to apply IT in solving business problems
Ability to develop and execute projects and drive performance improvement
Understanding and experience with ITIL framework and ITSM best practices
Proven record of developing high performing teams
Excellent organizational and time management skills, with the ability to deliver commitments while juggling multiple priorities.

Personal Attributes

Strong interpersonal, written, and oral communication skills.
Good understanding of the organization’s goals and objectives.
Able to conduct research into issues and products as required.
Ability to present ideas in a user-friendly language.
Highly self-motivated and directed.
Strong attention to detail and customer service orientation
Proven analytical and problem-solving abilities.
Experience working in a team-oriented, collaborative environment.