Administrative Assistant - Customer Service Department

Mueller Water Products - Decatur, IL (30+ days ago)2.9

Mueller Company – Customer Service Administrative Assistant Opening

Mueller Company (Mueller Co.), the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Water Customer Service Department for an Administrative Assistant. This position opening, as a result of a retirement, is located at Mueller's Shared Services office in Decatur, Illinois and will report to the Inside Sales Assistant Manager.

The ideal candidate possesses seven or more years of recent work experience supporting individuals or a group(s) with administrative duties. Desired applicants must have a positive disposition, a willingness to offer assistance, and ability to prioritize multiple items in an efficient manner. In return, this person will receive a market competitive compensation and benefits package, professional office environment, and the opportunity to provide input to improve current processes and procedures.

Duties will include, but not be limited to, the following:
Answer phone calls as routed through phone tree system and route to appropriate individuals within the Company

Monitor externally-received email and route correspondence to appropriate Inside Sales employees

Make all travel arrangements for department

Maintain all files and also manage the electronic storage of documents

Maintain documents related to repairs, shipping debits, product complaints

Double check orders entered into JD Edwards (JDE) as required

Monitor video screens/front doors as needed

Required Qualifications:
High school diploma or equivalent.
A minimum of three (3) years administrative assistant experience
Multi-line phone experience
Strong Microsoft Office skills – including Word, Excel, PowerPoint, and Outlook (computer testing may be required to assess proficiency with these software packages)
Must have strong social and interpersonal skills to interact with internal and external customers
Ability to prioritize many different tasks at once
Ability to adapt to changes and requests from multiple requestors

Ideal Qualifications:
Associate’s degree in Office Technology, Administration, or Business related discipline
7+ years administrative assistance experience
Microsoft Office Specialist Certification or comparable computer certification
Certified Professional Secretary (CPS), Certified Administrative Professional (CAP), or similar administrative professional designation
Knowledge of UPS, FedEx, and DHL services for domestic and international shipping
Proficiency with customer service duties and/or previous administrative assistant experience in a customer-facing environment

Applicants not meeting the “Required Qualifications” listed above will not be considered for this position.

Primary work hours will be Monday through Friday. Regular start time will be between 7:00 - 8:00 a.m. with an end time between 4:00 – 5:00 p.m. This position does have a 30-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)

No relocation assistance will be offered for this position.

Individuals interested in this position should apply for this position through the website in which you are viewing this opportunity or apply directly at the Mueller Water Products’ career portal. ( All resumes will be collected through the Mueller Water Products’ Silk Road (Open Hire) online recruiting platform and held in confidence. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.

Mueller Company offers an excellent salary and benefits package. Current benefit offerings include: medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term and long-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, supplemental insurance at group rates, and much more.

Mueller Company is an Equal Opportunity Employer.

Required Skills

Required Experience